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Snow

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DIrector of Logistics 

Management of B2C and B2B orders through 3PL warehouse with focus on KPI performance, freight rate reduc3on,
claims and customer service issues in rela3on to outbound orders for CE product

• Established best prac3ces in Shopify for inventory control and order processing efficiencies for B2C orders

• Supervision of all inbound freight from domes3c and interna3onal suppliers to 3PL warehouse and by arrangement for interna3onal distributors

• Daily update of ERP system in rela3on to exit and in-house dates

• Processing and follow up of all carrier claims with freight forwarders, LTL/ FTL truckers and small parcel

• Implementa3on of Interna3onal standards and processes of HTS classifying and customs compliance for inbound and outbound

Logis&cs and Fulfillment Manager

Management of B2C and B2B orders through 3PL warehouse with focus on KPI performance, freight rate reduction,
claims and customer service issues in relation to outbound orders for CE product

Established best practices in Shopify for inventory control and order processing efficiencies

?   Drive key metrics with our partners such as order accuracy, on-time receipts, on-time fulfillment, costs,
and inventory control
?   Analyze global shipping data to identify cost savings opportunities and operational improvements
?   Proactively identify and address potential shipping/logistical issues and implement corrective actions
?   Management of service providers (Airfreight, Sea Freight & LTL - Domestic and International)
?   Coordination of all inbound international shipments with suppliers, freight forwarders, brokers and LTL
delivery companies
?   Cross functional team and process building with finance, development, engineering, IT, marketing, sales,
and customer service

Logistics and Fulfillment Manager

• Daily management of inbound freight from China

• Crea3on of processes around in transit and u3lizing ERP system for visibility

• Development off direct/pick up from US suppliers and from imports

• Training and implementa3on of SOPs around logis3cs

PUFFCO Los Angeles, CA

Consultant Global Logis&cs Manager

?   Daily management of inbound shipments from Asian suppliers to Australia, Canada, Europe and USA
?   Creation of processes around in transit and utilizing ERP system for visibility
?   Development of direct/pick up from US suppliers and from imports
?   Review and Implementation of Major Account Routing guides with a focus on compliance ; with a review
of all chargebacks, chargeback rebuttals, and root cause correction


PUFFCO Los Angeles, CA

Global Logistics Manager

Oversee the logistics of both incoming and outgoing domestic and international shipments, 3rd	party
fulfillment services, small parcel carriers, warranty and ecommerce orders, and wholesale orders
?   Build, sustain and strengthen customer loyalty through the accurate, timely and complete delivery of all
outgoing customer orders, developing KPI's and metrics for order fulfillment partners
?   Review and respond to customs, carriers, and customer inquiries
?   Analyze and report on fulfillment financial goals and business metrics
?   Negotiate key contracts and manage third-party partnerships to minimize expense and receive world class
service
?   Develop and foster a culture of forward thinking and planning to stay ahead of current business growth
?   Establish best practices, processes and procedures to maximize accuracy through Shopify platform

Director

Oversee the logis3cs of both incoming and outgoing domes3c and interna3onal shipments, 3rd	party fulfillment
services, small parcel carriers, warranty and ecommerce orders, and wholesale orders
●	Build, sustain and strengthen customer loyalty through the accurate, 3mely and complete delivery of all outgoing
customer orders, developing KPI's and metrics for order fulfillment partners
●	Review and respond to customs, carriers, and customer inquiries
●	Analyze and report on fulfillment financial goals and business metrics
●	Nego3ate key contracts and manage third-party partnerships to minimize expense and receive world class service
●	Develop and foster a culture of forward thinking and planning to stay ahead of current business growth
●	Establish best prac3ces, processes and procedures to maximize accuracy through Shopify plaeorm

Director Of Logis&cs and Fulfillment

Supervise daily opera3ons for a global innovator of audiovisual solu3ons with distributors in 20 countries.
Spearhead product fulfillment, managing $5M in inventory, customer service, and accoun3ng func3ons with day-to-day management responsibility for third-party logis3cs providers (3PLs) in Asia, Europe, and USA.
Nego3ate freight rates including small package, trucking, and interna3onal air and ocean rates.
●	Decreased freight costs by 25% on domes3c courier and interna3onal freight accounts through
consolida3ng freight and improving rate nego3a3ons based on higher volume.


●	Increased profitability 20% and accessed new markets by finding a B2C warehouse for an ecommerce
shipping only plaeorm via extensive research, inves3ga3on and interviewing to determine lowest rate.
●	Reduced shortages and increased inventory accuracy through crea3ng an inventory control process.

Director of Opera&ons

Completed 6-month project to automate warehouse opera3ons using QuickBooks Enterprise. Implemented
inventory control, created new corporate processes and procedures, and trained personnel on best prac3ces.


Mad Engine, San Diego, CA

Opera&ons Consultant

Managed all import related produc3on with manufacturing and sourcing capabili3es around the globe for this
leading licensed apparel wholesaler. Supervised communica3ons with suppliers and coordinated import
document processing and payments to factories.
●	Slashed freight costs 30% and streamlined the inbound tracking process by consolida3ng shipments onto
one schedule and crea3ng a new report to improve communica3on between business units and vendors.
●	Reduced chargebacks from retail customers Target, Walmart, Kohl's, and JC Penney through
improvements in communica3ng produc3on or shipping delays.

Senior Import Produc&on Manager

Coordinated delivery of air and sea shipments with vendors and freight agents in several countries with an
emphasis on customer requirements, compliance, and tracking for high-tech headphone manufacturer.
●	Saved 30% on freight and duty costs by implemented a drop ship program from foreign suppliers.
●	Nego3ated 25% reduc3on in air, ocean, and trucking rates with freight forwarder, small package, and brokerage companies.
●	Maximized opportuni3es for duty drawbacks with interna3onal customer orders.
●	Reduced customs exams 20% by crea3ng a vendor manual to standardize procedures for consistency
with US Customs requirements on documenta3on.

Global Logis&cs Manager

Managed fulfillment process from order placement with foreign suppliers, through produc3on tracking,
logis3cs, customs compliance, and delivery to retailers for manufacturer of snowboard gloves/mioens.
●	Reduced domes3c freight expenses 30% through crea3ng an imports program to consolidate shipments
and implement direct order fulfillment from supplier.
●	Collaborated with interna3onal distributors in 12 countries regarding order placement, payment,
shipping requirements, and drop shipment consolida3on to improve sales.

Logis&cs/3PL Opera&ons Manager

Led and coordinated daily opera3ons for eco-friendly supplier to retailers such as Whole Foods Market,
Amazon, and Urban Oueioers, including customer service, produc3on, 3PL warehouse, and inventory control.

Directed mul3million-dollar product flow from several Asian countries to 3PL warehouse and delivery to Kira
Plas3nina and Macy's retail loca3ons throughout the United States.

Import/Logis&cs Manager

Recruited as the first logis3cs manager for this upscale sportswear manufacturer, charged with introducing and op3mizing policies and procedures including documenta3on, shipping/receiving, and product preparedness.

Logis&cs Manager

Find out detailed information about Mark Steele, DIrector of Logistics  in Long Beach, CA

Mark Steele: DIrector of Logistics in Long Beach, CA

Mark Steele

Super73

Super73

Brixton

Brixton

Logistics and Fulfillment

Default

RIVA Audio

SOS

Default

SOL Republic

Grenade

Livity Outerna3onal

Kira Plas3nina/KP Fashion

Volcom

Riverside Community College