Bike

Lifestyle

Outdoor

Skate

Snow

Surf

Camping

Snowboarding

Fishing

Surfing

Hiking

Mountain biking.

Proactive resourceful professional offering progressive experience and a diverse skill set in financial shared services, contract management, information services, and action sports retail sales / customer service. 
Meticulous Team Leader, who undertakes complex assignments, meets tight deadlines and delivers superior performance. Exudes leadership qualities that inspire others to contribute to the overall vision of success. Recognized by colleagues as a trusted advisor with a consistent record of enhancing enterprise value. Committed to adding value through innovative ideas, collaborative problem solving, disciplined decision making and leading by example to achieve the ultimate goal. 
 


Sales and work order review against license, power and pricing agreement parameters. Monitor regulatory compliance to contract terms and conditions, ensuring accurate billing to enhance the customer experience. 
•	Order management of Salesforce.com queue from sales implementation to invoice completion. 
•	Sales and work order data entry, price revisions, quantity adjustments and disconnections. 
•	Address billing questions and fixes requested by service managers, sales reps and senior leadership.



Billing Assurance Analyst

•	Conducted various business operational activities including financial and operational reporting to support decision making by senior management.

•	Prepared a variety reports and provided recommendations in coordination with business units and corporate function organizations. 

•	Supported business decisions by tracking trends, metrics and delivered insights on financial and business performance to executive team.

•	Synthesized large quantities of data, identified trends, drivers and distilled them into insightful analysis.

•	Reconciled variances and developed qualitative explanations to concisely summarize the results of financial analysis.

Senior Business Analyst

•Subject matter expert with strong people leadership skills promoted to Team Lead in June 2012.

•Analyzed contracts to determine eligibility for price increases, the need for limitation of liability remediation and ensured conformity to Sarbanes-Oxley and company procedures.

•Established SOX controls, auditing techniques, and automation opportunities to ensure that customers billed in accordance with their contractual terms and rates. End result; lowered error rates, expedited the set-up of accounts in billing system.

•Forecasted current team workloads and provided suggestions to supervisor on ways to distribute.

•Formulated solutions to optimize productivity and operational efficiency.

•Inspired, motivated and coached team members on ways to efficiently address evolving customer needs.

•Ensured that all incoming requests are processed, completed and correct by team members prior to month-end billing.

•Conducted internal peer audits to check for accuracy and completeness of processed requests to improve efficiencies.
      
•Addressed high level account set up and profile change challenges, provided practical solutions and support.
 
•Evaluated team training needs and led training sessions when needed to solve problems.

Team Lead

•Promoted in June 2011 to research / process new and renewal account set up packages for the top 30 Enterprise revenue customers to ensure they met company compliance regarding: limitation of liability, profitability and billing rates in accordance with customer signed contracts and schedules.
 
•Processed an average of 400 accounts per month, that generated over $1.5 million dollars of monthly revenue; total yearly revenue exceeded over $18 million dollars.
 
•Subject matter expert in the setup of top 30 Iron Mountain revenue generating Enterprise customers such as IBM, CITI, JPMC, J&J, GE, HP, EXXON, CIGNA, Government Services Accounts (GSA) and various federal government account packages.

•Participated in Lean Six Sigma process improvement projects within cross-functional teams regarding process mapping, standard operating procedures and performance metrics. End result; expedited the set-up of accounts in billing system.

•Provided training, guidance and support to Enterprise Account Managers, General Managers, Sales Executives, Customer Service Representatives, and Billing Analysts.
 
•Utilized Safekeeper Plus (SKP) contract management database and billing system to research analyze and resolve complex billing inquiry issues with contractual pricing, terms and conditions, and other contractual information.

•Entered and adjusted service and storage rates for new and renegotiated contract packages within company (SLA's) service level agreements.

•Conducted internal audits on account setup packages to ensure billing and contractual accuracy.  

•Reviewed Purchase Order bids from other firms for contract requirement conformity. 

•Requested and approved amendments or extensions of contracts.
 
•Analyzed and provided data through reports and Excel spreadsheets.

•Maintained consistent, prompt, and accurate support service to promote Total Customer Satisfaction (TCS).

Contract Administrator

•Supervised the daily performance of pharmaceutical packaging associates in a team environment to ensure a DEA, FDA compliant and safe, productive working environment.
 
•Assured compliance to DEA and FDA regulations company general manufacturing procedures (cGMP’s), standard operating procedures (SOP’s) and facility safety regulations.
 
•Supervised a third shift team consisting of fourteen packaging associates and two mechanics with the blistering and packaging of McNeil’s Extra Strength Tylenol Go-Tabs during the initial product launch.
 
•Coordinated, instructed and trained employees in proper batch record documentation practices.
 
•Responsible for the daily documentation and review of production activities in the packaging batch records while work orders were in progress.

•Executed the reconciliation and closing out of batch records and work orders at the conclusion of pharmaceutical packaging lots.
 
•Assisted the quality control department in the preparation of investigation reports when product or components were out of specification limits.

•Compiled, maintained and distributed daily efficiency and downtime reports via Excel spreadsheets.

Production Supervisor

•Coordinated overall daily functions for the Philadelphia’s area largest specialty ski and snowboard chain.

•Responded to customer service inquiries in person, through phone, email, and internet sales.

•Responsible for the daily operations including merchandising, point-of-sale, purchase order maintenance, reorders, special orders, inventory control, new associate training, loss prevention, returns and warranty issues, return authorization management and revenue management.

•Catered to a broad range of clients in the specialty winter sports retail industry.

•A key veteran member of a team-driven, customer service oriented staff that assisted in the continued success of the Montgomeryville location helping it to become the top revenue store in the Buckman’s chain for consecutive years.

Seasonal Sales Associate

Find out detailed information about Shane Guldin,  in Lakewood, CO

Shane Guldin: in Lakewood, CO

Shane Guldin

CoreSite

Iron Mountain

Iron Mountain

Iron Mountain Records Management

Sharp Corporation (dba Sharp Packaging Solutions)

Buckman's Ski & Snowboard Shops

Delaware Valley University

Montgomery County Community College

North Penn High School, Lansdale, Pennsylvania