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Client Support Representative

Versatile and knowledgeable, I use real world experience, creativity and broad education to help individuals and organizations be successful in their endeavors.

Strengthen the company's position as the premier website solution for specialty retailers by providing unparalleled support to new and existing clients to helping them achieve success with their business. From the nuts and bolts of our content management system to implementation of their content marketing strategy to processing online orders, I utilize a consultative approach to not only help the client solve acute technical issues, but also identify opportunities for growth and operational efficiency. Cross-functional cooperation with development, marketing and content provides opportunities for me to utilize my diverse set of skills and wide ranging bicycle industry experience.

Lead department through double-digit sales growth for seven consecutive quarters. Drove tri-bikes sales from $0 for Q1/2010 to $50k in Q1/2011 by implementing FIST fitting program. As part of the team, increased sales during slow season by driving departmental growth through identification of new markets and implementing programs to service them as well as improving effectiveness and efficiency in existing competencies. Provide first class customer service throughout the store. Perform bike-fitting services. Merchandise cycling hard goods and soft goods and provide buyer feedback. Manage bike department floor staff and coordinate bike builds, repairs and service with shop staff. Manage store operations with management staff.

Bike Department Lead

Lead group cycling and exercise classes. Teach proper cycling and exercise techniques. Consult with clients about specific health, wellness and fitness concerns including weight loss, injury rehabilitation, periodization, training goals and nutrition. Help clients achieve their health, wellness and fitness goals by developing improved nutritional and dietary habits, correcting dysfunction along their kinetic chain, improving biomechanics and joint movement and building a strong and stable core.

Spin Instructor & Personal Trainer

Established market-leading bicycle studio focused on bike fit, high-quality equipment and proper training and nutrition to help cyclists perform better and derive more joy from their cycling experience. Created and implemented a cutting edge approach to cycling training by introducing off-bike movement screening and stability and mobility conditioning. Developed innovative bicycle rental service for business travelers.

Co-Founder & COO

Consult with clients about specific health, wellness and fitness concerns including weight loss, injury rehabilitation, periodization, training goals and nutrition. Help clients achieve their health, wellness and fitness goals by developing improved nutritional and dietary habits, correcting dysfunction along their kinetic chain, improving biomechanics and joint movement and building a strong and stable core. Provide workout sessions to clients per their paid personal training packages. Sell personal training packages per company requirements.

Certified Personal Trainer

Established X-Fusion USA North American business presence. Managed all X-Fusion business operations in the United States & N. America directing all marketing, OE & AM sales, advertising, sponsorship, product development and customer service. Led company from start-up phase to suspension powerhouse gaining market penetration in the California dealer market and securing OE spec.

General & Marketing Manager

As a project manager, I was responsible for a variety of aspects of product development for this manufacturer of mountain bike suspension. I was part of the team that developed and put into production a new suspension fork that revolutionized the industry (FOX FORX). I managed the race support program, performed technical writing duties, updated the website, assisted with marketing projects, and coordinated trade shows.

Project Manager

The Santa Cruz Bicycle Industry Coalition (SCBIC) is made up of all the bicycle and bicycle component manufacturers and bicycle retailers in Santa Cruz County. The bicycle industry in Santa Cruz County is some $125 million strong annually and growing. SCBIC seeks to support and encourage projects that are favorable to bicycles and foster the symbiotic relationship of "Good for bicycles - Good for Santa Cruz - Good for business". The mission statement is "More People on Bicycles in Santa Cruz".

Member, Board of Directors

Money lured me away from the bike industry for about six months, although I managed to fit bikes into the scheme by organizing lunch and weekend rides with Zaffire employees. Zaffire was a company that developed fiber optic switching gear for the metro. The company was a start-up that had a lot of momentum, great funding and an incredible product. Unfortunately, the dot-com/telecom bust came along and wiped out Zaffire's market and the company was sold to another firm. I was responsible for numerous engineering support projects, part number and BOM creation.

Engineering Assistant

I was originally hired as the Administrative Assistant for the IT department. This was really just a foot in the door for me and I had hopes of working much more directly with bikes. As luck would have it, the assistant for the engineering department left after about two months and I quickly moved into that position where I managed budgets, timelines and project schedules as well as other administrative stuff like expense reports, travel and data entry. After about 1.5 years I was promoted to the position of Document Control Specialist in the Engineering Services Department. I managed Bills of Materials, created part numbers and items and executed Engineering Change Notices (ECNs). Additional duties included beta testing of products in development and some race support and marketing support at events and trade shows.

Engineering Documentation Specialist

Managed all aspects of maintenance and construction for a portfolio of commercial and retail real estate located in Cupertino, Mountain View and Menlo Park.

Facilities Manager

Find out detailed information about Alex Wheeler, Client Support Representative in San Jose, CA

Alex Wheeler: Client Support Representative in San Jose, CA

Alex Wheeler

SmartEtailing.com

SmartEtailing.com

Sports Basement

Club One

Silicon Valley Cycling Center

Bally Total Fitness

X-Fusion USA

FOX Racing Shox

Santa Cruz Bicycle Industry Coalition

Zaffire

RockShox, Inc.

Lalanne\Volckmann

Cabrillo College

De Anza College

Los Gatos High School

San Jose State University

West Valley College

West Valley College

West Valley College