Skate

Director of Operations

Director of Operations (1/17 to present)
-Oversees Procurement, Warehousing, Manufacturing, Regulatory, IT, and Customer Service
-Assists with Product Development, ISO QMS, HR (Employee Relations)
-Led all Staffing efforts. Sourced and hired all vacancies – Full time and contracted
-Updated Company Handbook for both companies
-Coordinates arrival of all raw materials, packaging, and outsourced finished product
-Allocates production labor to meet changing sales demands 
-Negotiates pricing, terms, and logistics with vendor partners for chemicals, packaging, and process equipment
-Maintains adherence to OSHA-GHS, CPSC, CCCR, and Constancia chemical safety standards for packaging and documentation
-Supervised improvements to company servers, telecom systems, and ERP system
-Manages the ILI-Stellar customer service policies, performance, and staff
-Outsourced three high volume products that culminated in reduced labor costs, enhanced logistics, and sustained margins
-Transitioned to Ohio based vendors for consolidation, cost savings, and freight advantages
-Dismantled and repurposed manufacturing equipment in Seattle facility, contracting real estate overhead by 60%. 
-Transferred all manufacturing, storage, and distribution from Seattle to Ohio location

Operations Manager/Purchasing (1/13 – 1/17)
-Responsible for ILI raw material, packaging, and finished good supply chain 	maintenance. 
-Responsibilities included Warehouse Management, Marketing, and various project management tasks
-Led successful GHS conversion of MSDS documents and product labeling requirements. 
-Changed vendor for ILI’s largest volume product for an annual savings of $90,000
-Sourced improved packaging costs by 23% for a high impact outsourced product. Cost positioning that led to 50% YOY sales increase. 
-Researched, sourced, and oversaw the construction of a $500,000 chemical blending and packaging facility


Staffing Manager/Recruiter (9/08 – 1/13)
-Managed Staffing for COR, Indirect, and Sales Ops in OH, PA, IN, and MI
-Proficient in Taleo ATS
-Minded all legal requirements, corporate policies and contractual obligations at all phases of the recruitment process
-Scheduled all interviews for 2 Centralized Hiring Managers
-Consistently met monthly/yearly hiring goals			
-Collaborated for the ‘Staffing Process – COR Specific’ Job Aid – 2010
-Created several forms and aids for Staffing and Client use 2009, 2010
-P2R (employee referral program) Lead for Mobility Staffing – 2010
-Interviewed all Retail Management candidates for N. Ohio DoS in 2009
-Winner of the ‘Smith Challenge’ for P2R in 4Q 2008			

Retail Store Manager, North Olmsted, Ohio (6/06 -9/08)
-Hired, trained, and developed sales and support staff  
-Managed multiple locations when asked
-Facilitated weekly staff training/educational meetings
-Created specialized outbound prospecting initiatives (ROCCS and 2-2-2) for store and district
-Built relationship with BMG for incremental Accessory and Feature sales 
-Year over year increases (2006-2007)
 		-Gross Adds: 8%
		-Accessory per Opportunity: 13%
		-Feature per Opportunity: 11%

National Distribution Account Executive, Northern Ohio (12/05-6/06)
-Sales management of multi-unit account base for National Retail (Walmart, Radio Shack, Comp USA)
-Conducted effective marketing and sales training presentations
-Responsible for Planogram maintenance and merchandising  
-Built relationships with account management (SM, DM, RM)
-Assisted with conflict resolution between sales associates and customers

Assistant Store Manager, Mentor, Ohio (1/05-12/05)
-Responsible for assigned sales performance and profitability criteria
-Assisted with the facilitation of goal setting, coaching, and performance evaluation of staff. 
-Maintenance of proper inventory controls 
-Acting Store Manager for 2 months


Retail Management, Staffing Manager/Recruiter

- Retail Sales & Service
- Helped manage the Shop Team
- Produced Westside Skates Vol. 1 shop video
- Managed the Eastside Location, Hooligan

Part Time Employee

Find out detailed information about Neil Smith, Director of Operations in Bay Village , OH

Neil Smith: Director of Operations in Bay Village , OH

Neil Smith

International Lubricants Inc. - Stellar Automotive Group

AT&T

Westside Skates

Cleveland State University