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Senior Results Manager, Client Services

Operations Manager for 3rd party labor client services team managing a consumer electronic manufacturer's display functionality in retail locations. Responsible for managing the relationship between a support call center, display manufacturer, fulfillment partner company, merchandising field team, account management team, and the client. 

Key Achievements:

•	Identified the need for a new process and system for parts to be ordered and fulfilled. Successfully launched and subsequently used for other programs in the company.
•	Increased ROI 12% through inventory/part flow management and effectively communicating future merchandising projects to support call center and field teams.
•	Introduced a quarterly forecast for parts orders through 3rd party display manufacturer, cutting down production lead time and eliminating inventory deficiencies.


Tasked with identifying key areas of successes and opportunities within the program’s projects using various data resources. Project manager tasked with ensuring we have the necessary reporting and operational tools to support both our client and the field sales teams.

Key Achievements/Responsibilities:

• Leading the analyst team to identify, standardize, and improve internal and client-mandated performance metrics.
• Manage new and special projects from planning to project execution.
• Operational Excellence awarded by client.
• Operations Associate of the Quarter awarded by the Senior Manager of Internal Operations.

Senior Business Analyst

Compiling, analyzing and reporting key metrics of the Retail Partner Sales Channel to the divisional, regional, and local market teams.  Performing sales research and analysis of data to plan, coordinate, and implement special projects.  

Key Achievements/Responsibilities:

• Received first annual Sales Support Peak Award for providing leadership to the divisional Sales Support Coordinators.  Recognized for mentoring, advising and guiding Sales Support staff for the division while performing the duties of the vacant Divisional Operations Manager position.
• Received quarterly Divisional Director’s Club award for Operations in acknowledgment of streamlining processes and identifying new markets for growth, resulting in securing multimillion-dollar revenue returns.

Senior Sales Coordinator, Sales Support

Find out detailed information about James Raynon, Senior Results Manager, Client Services in Chicago, IL

James Raynon: Senior Results Manager, Client Services in Chicago, IL

James Raynon

BDS Marketing

IN Marketing Services

T-Mobile USA

California State University