Lifestyle

Outdoor

Skate

Snow

Surf

Consultant

A strong performer who dedicates  everything on and off the job. Seven years of professional  experience ranging from  sophisticated to startup  environments has taught me how  to blend the right amount amount of flexibility and process to focus on delivery and quality!

Freelance consulting to improve small business processes, workflow, and marketing techniques.

•	Responsible and accountable for simultaneously managing 20+ production/operation projects varying in size, complexity, and labor that were directed toward strategic business, organizational, and client objectives.
•	Accountable for day to day operations and production projects.
•	Managed and expanded the Nizhny Novgorod, Russia team/staff; starting from inception to 18 off site staff.
•	Resourcing and staffing based on demand forecasts and resource availability. 
•	Ensured customer service satisfaction and service level metrics were met.  
•	Built customer relations with internal clients.
•	Developed project budgets and proposals for department services.
•	Provided Cost Benefit Analyses for technology proposals (i.e. incorporating CEM - a Customer Experience Management tool).  
•	Established new production and standard operation procedures for a start-up department with strong focus and emphasis on efficiencies.

Operations Lead

•	Coordinated cross-functional activities between developers, QA, stakeholders, and end user testers for project implementation.
•	Provided project guidance and turn-around expertise for internal and external clients with emphasis on regaining client confidence and control of deliverables.
•	Proactively managed systems development by encouraging use of the SDLC to guide implementation, delivery, quality and risk.
•	Established business requirements and review process from the ground up to better facilitate planning and accurate tracking for burn down and scrum meeting via Agile management.
•	Defined interactive experience to support user stories and interface requirements.
•	Introduced wireframe tools to better convey user stories and sample site and/or tool functions to internal and external clients.
•	Established and emphasized Project Management Office practices within IT department to assist in risk assessment, quality, budget, and scope control.
•	Established a template for user interface requirements, updates, and changes.
•	Documented workflow diagrams for IT, hardware/infrastructure, and internal business processes for Client Proposals.
•	Tracked resource availability and established process to do so.
•	Successfully guided IT department to leverage SharePoint capabilities for in-house processes, documentation sharing, etc.

Project Manager & Business Analyst

•	Prioritized, planned, and implemented multiple workflows and projects under tight deadlines.
•	Recognized process gaps and coordinated continuous process improvement that directly impacted Service Delivery to Client.
•	Evaluated company data, authored reports and presentations for senior management’s review.  Reporting included; project budgets, demand management, resource planning, and process deployment(s).
•	Efficiently communicated with staff located across the globe (International and Domestic) to collaborate on business processes and effectively implement company projects and business objectives.
•	Project Manager for Network and Telecommunication installations.  Monitored and reported via SharePoint and MS Project on project expenditures, status, issues, and milestones.  Chaired weekly project meetings to guide all Network and Telecom projects and business requirements.

Project Manager / Business Analyst

Find out detailed information about Masha Shuvalov, Consultant in Los Angeles, CA

Masha Shuvalov: Consultant in Los Angeles, CA

Masha Shuvalov

Self Employed

Lieberman Research Worldwide

Lieberman Research Worldwide

Farmers Insurance

University of North Carolina