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Technical Communications Manager

Results driven creative consultant  with proven success transforming  dreams into life experiences.  Design and delivery of marketing  communications, customer  experience and building  collaborative teams.

Schuberth (GmbH), is a German based helmet manufacturer. Schuberth is known the world over for truly specializing in “Head Protection Technology”.

Technical Communications Manager/ Director of Training
Drive world-class communications and training innovations in order to strengthen and deepen Schuberth's portfolio of high end clients in a complex, global environment.  Manage business operations by creating SOP's and best practices around CRM use and advanced product knowledge training for sales team and dealers. 

Selected Accomplishments:

•Managed national sales resulting in business implementation from $0 to over $5m in first year.
•Spearheaded and successfully launched E-commerce initiative in collaboration with Amazon and Shopatron.
•Creation of interactive training and resource portal.
•From scratch, full implementation of Prophet 21, inventory, accounting and CRM software.
•Developed training collateral for dealer and representative networks including in-house employees.

Owner/Operator/Producer
MT Productions prides itself on making its customers wildest dreams come true. For over ten years, MT Productions has designed, created and produced thrilling haunted attractions in premier Orange County locations. Known for unique story telling abilities and creation of one of a kind, immersive environments. Each attraction is meticulously designed from scratch. MT Productions pairs technology and special effects, with strategic design and riveting magic to create unparalleled, one of a kind, interactive attractions.

Selected Accomplishments:

•Managed; contract negotiation, sales, marketing, design, production, staffing, training, planning, budgeting, etc.
•Generated profit during first month of operation.
•Increased sales by 20% year over year (for the last 10 years). 
•Awarded #1 attraction for 2011, 2012 and 2013 (Darkest Hours TV).
•Managed trained and retained staff of approximately thirty-five.
•Complete redesign of attraction from scratch, every year for ten consecutive years.
•Developed customer driven service training for staff in order to increase customer satisfaction and retention.

CEO, Owner (Sole Proprietorship)

ScorpionExo® is a motorcycle helmet and garment manufacturer and distributor. With a factory in Chingdao, China and distribution hubs in Kentucky and California.

Director of Training/Sales Manager
Full design, creation and implementation of all company wide training initiatives. Development of customer service SOPs resulting in two time JD Power and Associated award. Design and creation of themed trade show displays. Brand mascot development and back story writing. Creative marketing campaign garnering national attention and coverage. 

Selected Accomplishments:

•Responsible for taking revenues from $0 to nearly $24mm within the first 3 years. (During time as sales manager) 
•Developed and successfully launched sales training programs and incentives. 
•Trained representative force of thirteen and customer service/inside sales force of six as well as dealer network of nearly 200 national accounts.
•2nd place ranking with J.D. Power and Associates for overall customer service (during first year of inclusion in study).

Director of Training, Regional Manager

Find out detailed information about Mike Talarico, Technical Communications Manager in Orange, CA

Mike Talarico: Technical Communications Manager in Orange, CA

Mike Talarico

Schuberth North America

MT Productions/ The Empty Grave Haunted Attraction

Scorpion Sports Inc

Santiago Canyon College