High-performing Operations Manager, leading teams of 200+ managing project budgets upwards of $10M and landing multiple interdependent, often competing, deliverables in a fast-paced, highly complex mobile environment where time is of the essence to provide an exceptional customer experience again and again. Business professional with over a decade in large-scale operations, project management, and event production, monitoring projects and programs from initiation through implementation, interfacing with internal and external stakeholders to develop processes, execute strategic plans and adapt situationally as needed. Demonstrated success in managing projects, leading teams, and achieving operational objectives for customers on time, within scope and budget, and with a high degree of customer satisfaction.
Cross-Functional Leadership • Microsoft Office • Problem Solving • Budget Management • Vendor Procurement
Accounts Receivable • Accounts Payable • Contract Negotiation • Organization • Critical Thinking • Adaptability • Self-Management
Initiative • Responsibility • Strategic Planning • Task Prioritization and Scheduling • Sound Judgment • Delegation • Analysis
Attention to Detail • Scope Definition • Project Planning • Multiple Concurrent Project Management • Forecasting
Status Reporting • Process Improvement • Staff Planning • Workflow & Scheduling • Compliance • Obstacle Removal
Conflict Resolution • Team Motivation • Creativity • Innovative Team Player • Leadership Development