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Manager, Professional Services

Detail oriented Manager with 12 years of Management experience in the manufacturing and aviation industries.  Highly analytical with cross functional experience including team management, financial management, life cycle production, operational logistics and customer and vendor management.  Extensive knowledge in several ERP systems including Quantum, AS400, Navision, Great Plains Accounting, Microsoft Office programs, Adobe Illustrator, Coral Suite, and Kronos.  Operates with a strong sense of urgency and thrives in a fast-setting.

Responsibilities:
Manages a staff of 13+ project managers and administrative staff.  Oversees multiple concurrent projects while maintaining direct responsibility for all post go live accounts.  Create and launch project plans for implementation of Quantum software and provide on going project management through its completion. Maintain ongoing training and development of staff.  Escalation for internal and external commercial services issues.  SOP and Policy Documentation creation and maintenance.  Produce weekly, quarterly and yearly reports to ensure departmental goals are met. 

Accomplishments:
Standardized customer facing documentation. Implemented internal process improvements to include trainer onboarding, customer satisfaction surveys, and process automation utilizing web APIs for labor efficiency. Successfully coordinates quarterly services cross training. Oversee internal committee that promotes employee morale and well-being. 


Responsibilities:
Quantum Administrator and trainer. Responsible for Quantum MRP system, implementing new process as well as training all employees on processes across all departments. Analyzing all departmental procedures and finding improvements to be more labor and cost efficient. Implementing front office procedures, AP/AR reconciliation, responsible for daily team mentoring and delegation. Interviewing candidates to fill vacancies as well as new hire processing. Effective oral and written communication internally as well as to customers and vendors. 

Accomplishments:
Promoted within a year to Office Manager from Supply Chain Analyst. First company Administrator of MRP system (Quantum), analyzed and implemented efficient processes across all departments, responsible for MRP conversion from Firebird to Oracle database platforms, implemented front office processes, Quantum trainer, resourced frequently procured products with different suppliers and negotiated better pricing and terms with regular vendors for cost efficiency.


Office Manager

Responsibilities:
Oversee purchasing department to provide mentorship and training to staff.  Analyze current buying systems and over saw day to day purchasing operations.  Responsible for monthly purchasing for all global accounts based on corporate inventory needs and sales projections for upcoming seasons.  Managed vendor relationships and interacted with multiple inter-company departments regarding buy statuses and to address any incoming product issues. 

Accomplishments: 
Setup and maintained season price catalogs and price list in ERP system.  Maintained delivery schedules, management reporting on forecasting, updated withdrawn styles seasonally and oversaw Purchase Order processing. Maintained daily communication with vendors, customer service, and sales departments to ensure customer satisfaction. 


PO and Purchasing Supervisor

Responsibilities:
Managed production for assigned categories from conception to shipment to customer.  Forecasted buys for each product division and placed purchasing orders.  Managed vendor sourcing. Maintained product catalog and pricing in ERP system. Prepared weekly management reports.  Maintained daily communication with vendors, customer service and sales departments to ensure customer satisfaction.  Coordinated seasonal meetings with design team on development of new styles. 

Accomplishments:
Promoted within 3 months from Production Coordinator to Production Manager.  Maintained vendor relationships and negotiated reduced manufacturing costs during change of ownership.  Ensuring our customers (retailers) received their merchandise on time.  The only employee offered a full-time position post sell. 


Production Manager

Find out detailed information about Jacqueline Melgar, Manager, Professional Services 

Jacqueline Melgar: Manager, Professional Services

Jacqueline Melgar

Component Control Inc

Airforce Turbine Service

DC Shoes Inc

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Columbia Southern University

Fashion Careers College