Moto & Powersports

Skate

Snow

Surf

Wake

Highly motivated and organized individual with a grateful attitude toward this beautiful life! I can adapt well to any operating system and I have the ability to understand proper function and organization to better improve my skills needed to be successful in any business. I am easily trained and have a great ability to listen and learn very quickly. I have always excelled at all positions I have held.

-Created and successfully rekindled relationships with a dissatisfied customer base leading to top sales in the company
-Brought in CrossFit, gun ranges, certain military operatives and their units into the Gatorz market
-Ran all trade shows and events Gatorz was affiliated with 
-Created many new leads and generated several new accounts for the company 
-Successfully structured entire sales department to run efficiently & highly organized
-Managed all territories within the US overseeing both inside & outside sales reps
-Successfully allocated all products arriving from vendors to dealer & team orders
-Coordinated all shipments to dealers with warehouse manager & trucking companies
-Tracked and maintained all daily, weekly, monthly and yearly sales reports for company
-Worked directly with accounting resolving all issues with pricing discrepancies & incorrect invoices creating credit memos and re-bills
-Oversaw all warranties and return shipments while working directly with Warranty Manager tracking RMA’s, problem products and dealer refusals
-Maintained all dealer, team & backorders in the system keeping the orders clean and avoiding spot-shipping
-Heavy phones, e-mail, faxing & filing

Sales Manager

-Managed all day to day operations of manufacturing warehouse
	-In charge of all shipping and receiving
	-In charge of all inventory control
	-Managed QC department and ensure all products were at top quality
	-Ordered all boxes and supplies needed for warehouse 
	-Maintained an error free, detail oriented, & highly organized warehouse

Warehouse Manager, QC Manager

-Managed all day to day operations of retail audio and security store
	-Managed all day to day operations of custom car, body work and paint shop
	-Payroll 
	-Accounting
	-Bookkeeping
	-Purchasing
	-Warranty
	-Advertising & Marketing
	-Handled all insurance claims and jobs
	-Handled all customer service aspects within the business

General Manager

-Managed all territories within the US overseeing both inside & outside sales reps
-Successfully allocated all products arriving from vendors to dealer & team orders
-Coordinated all shipments to dealers with warehouse manager & trucking companies
-Worked directly with Sales Manager assisting in all aspects of sales goals and customer, consumer and Sales Rep satisfaction
-Tracked and maintained all daily, weekly, monthly and yearly sales reports for company
-Worked directly with accounting resolving all issues with pricing discrepancies & incorrect invoices creating credit memos and re-bills
-Oversaw all warranties and return shipments while working directly with Warranty Manager tracking RMA’s, problem products and dealer refusals
-Maintained all dealer, team & backorders in the system keeping the orders clean and avoiding spot-shipping
-Heavy phones, e-mail, faxing & filing
-Successful in splitting CS into territories creating a personable relationship with inside sales reps and dealers making the company run more efficiently and accurately
-Successfully helped in growing a $4 million dollar business to $28 million in 7 years

Customer Service Manager

-Handled incoming calls
-Order entry for all orders (dealer, team & pro-form)
-Handled all RMA’s in all territories
-Processed credit memos
-Worked closely with sales reps to service all accounts

Customer Service / Sales support

-Electrical installations
-Repairs
-Pre-wiring new homes
-Worked directly with foreman as apprentice on multi-million dollar homes

Electrician

-Responsible for all customer service needs in a consumer division
-Handled all incoming phone calls and walk-ins for return authorizations and warranty issues
-Entered sales orders and return authorizations in Mas90 & Mas2000
-Received, inspected and processed all dealer returns for credit
-Handled return processing of all manufacturer defects
-Worked closely with sales managers to expedite dealer requests for product returns and credits
-Maintained complete receiving log in Excel

Consumer Relations / Warranty Technician

Find out detailed information about Joshua Hathaway,  in Vista, CA

Joshua Hathaway: in Vista, CA

Joshua Hathaway

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