Skate

Fishing

Skateboarding

Hiking

Customer Relationship Manager

Processing PO’s, Quotes, RMA’s, Credits, order statuses and assisting with shipping of orders for a set account base.

• Assist DTC (Direct to Consumer) on both Lazer Sport and Shimano Indoor Cycling Shoes websites and via Shopify Platform.
• Process all consumer orders and ensure orders are shipping in a timely manner without issues, assist in issuing RA's, credits and shipping claims when needed and provide information regarding questions on products and availability.
• Handle all inbound calls for both Lazer Sport and Shimano Indoor consumers and assist various other departments within the company on special projects when needed.

Digital Service Agent

• Assist other Customer Service Representatives with elevated issues
• Support training new employees
• Test and support implementation of new program and system roll-outs
• Assist customers with payments, troubleshooting card issues, Rewards Program signups, and processing new account applications.

Customer Service Representative

• Assignment with Nordstrom Finance in the Credit Card Department
• Nominated for employee of the month, June 2018

• Handle incoming calls and web chat, assisting customers with orders and quotes
• Process all credits and RMA's

Assistant Manager

• Call center environment handling 40+ inbound calls per day, specializing in troubleshooting customer issues
• Handled inbound faxes and website requests from corporate fuel card customers

Customer Service Representative, Card Services

Sales Representative

Find out detailed information about Scott Lefever, Customer Relationship Manager in Pomona, CA

Scott Lefever: Customer Relationship Manager in Pomona, CA

Scott Lefever

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