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eCommerce Operations Analyst

I am an innovative professional, skilled at adapting to the ever-changing needs of the business and customer landscape, and finding my niche in a dynamic atmosphere. I am seeking an opportunity to join an organization that is as passionate about being a good global citizen, promoting diversity, and inclusion, and supporting its employees as it is about revenue growth.

 By adapting to the ever-changing needs of the business and customer landscape, I grew digital adoption, including sales and online payments 600% over the past 6 years

•	Serve as eCommerce Subject Matter Expert and trusted advisor, driving digital adoption in an Omni-channel environment by owning challenges and working with cross-functional teams to deliver best-in-class customer experiences
•	Create and implement a digital transformation strategy, including overhauling best practices within my territory
•	Designed playbooks and created standardized eCommerce operations best practices (SOPs) with supporting business requirements and documentation, delivering an improved streamlined, and consistent experience with a clear path to meet business objectives
•	Constantly evaluate existing processes to identify gaps and ensure they are the most efficient and effective methods and appropriate for the situation
•	Engage with internal stakeholders and business users understand business needs and propose optimal “to-be” processes and solutions to business users and leadership
•	Influenced corporate-level change, improving the internal eCommerce training experience
•	Identify and analyze user requirements, procedures, and problems to improve existing processes
•	Proactively monitor and measure eCommerce KPIs to identify opportunities for improvement, optimization and efficiency across all areas of the eCommerce landscape
•	Conduct root-cause analysis and lead problem-solving efforts to identify solutions and counter-measures to remove pain-points in the customer journey and create a frictionless online experience
•	Partner with cross-functional teams in to generate insights around technology features and functionality to advance business strategies
•	Contribute to the vision of our digital offerings by making recommendations that support the customer needs while trading off between business needs and technological constraints
•	Act as the Voice of the Customer and make data-driven decisions to advocate for the prioritization of stakeholder requests, initiatives and programs
•	Present reports, and develop and lead functional demonstrations to associates at all levels of the organization


•	Instrumental in the record-breaking growth and development of Airgas.com West Region increasing eCommerce revenue in my territory by over 188% over a 27 month period
•	Developed and lead eCommerce solutions functional demonstrations and user training
•	Implemented procedural changes to streamline the West Region Airgas.com registration process
•	Provided detailed information about technical issues to internal teams for resolution
•	Participated in website user acceptance testing by providing detailed documentation of identified bugs
•	Review eCommerce orders to ensure prompt, complete order delivery
•	Engage regional leadership to drive support and adoption of Airgas eCommerce solutions
•	Identify and re-engage customers who stopped ordering online to regain their online business
•	Provide reports to regional leadership on the status of West Region registration engagement
•	Primary point of contact for Airgas sales force to immediately resolve customer issues


eCommerce Solutions Coordinator

Find out detailed information about Marla Sachs, eCommerce Operations Analyst in Henderson, NV

Marla Sachs: eCommerce Operations Analyst in Henderson, NV

Marla Sachs

Airgas USA

Airgas USA

Pennsylvania State University

Pennsylvania State University