Lifestyle

Moto & Powersports

Snow

Rock climbing

Surfing

Tennis

Triathlon

Golf

Wakeboarding

Waterskiing

Volunteer for rocky mountain adaptive sports center
participant on talisman masters swim team
participated in big sur half marathon 2009

June lake sprint triathlon 2011 and olympic relay 2010 
health/fitness/athletics: weight training

Yoga		
outdoor activities: skiing and back country touring

Scuba (padi certified)

Dirtbike riding

Sailing.
ski instructor mammoth mountain ski area special olympics

As a manager my responsibilities include, coordinating workload within the team, operational support and working with my team in establishing regular and key communications with distributors to provide excellent customer service and sales support in the action sports industry. 
Working with multiple distributors around the world ensuring that product is shipped direct in full and on time to our retail markets.
Managing the accuracy of all orders placed, and eliminating any manual processes of order entry.
SAP proficient

International Sales Operations Manager

Supervised and trained talented, action-oriented staff that was passionate about the business, which resulted in team's success to develop 3 sales channels; Motocross, Mountain Bike, Footwear, Eyewear and Lifestyle Clothing
	Demonstrated ability to lead others, by using influence to achieve desired results by setting clear expectations and establishing accountability.
	Increased morale to minimize turnover through mutual respect, honesty, and effective two-way communication which provided a healthy and positive environment for employees to succeed. 
	Examined and monitored daily, monthly, quarterly, yearly sales targets to track progress and effectiveness of programs, special incentives.
	Conducted working appraisals to evaluate work performance, career development, and professional development with individuals on the team. 
	Trained, recruiting and made hiring decisions to improve the efficiency of the inside sales team and customer service department
	Implemented policies and procedures into a new subdivision (Fox Canada) from the US headquarters, with keeping the integrity of the Canadian Markets and business strategies.
	Collaborated with National Sale Managers and General Manager to create and execute effective sale incentive programs, forecasting, and marketing strategies. 
	Identified service vulnerabilities and implementing improvements to increase service levels.
	Head of the “Fun Committee” organizing team events, grand opening party, holiday events, support to fundraising organizations

MX, Bike, Lifestyle Clothing Inside Sales Manager

Provided direct B2B sales to over 411 Motorcycle Dealership accounts within the Northeast territory. Generated over $7 million through sales in Fox and Shift brands.    
	Strategized with all business partners including National and Regional Sales Management, and 5 Outside Sales Reps.  Coordinated sales tactics, business goals, promotions, and dealer feedback.
	Outside Sales experience, showed 3 different product lines, Shift Street, Shift MX, and Fox MX. Managed samples, line showings, travel budgets, suggested orders, and securing prebooks with key accounts. 
	Was Responsible for several “Enterprise” top level accounts to organize large buys, special program pricing, web ad services, marketing/point of purchase, and merchandising.
	Created and Organized accurate and detailed recording tools by using excel to track account activity, sales trends, forecasting, and outside rep progress.  
	Informed on competitive products i.e. New styles, technology, price points, and key markets
	Time Managed and set priorities for workflow to accomplish day-to-day tasks in a timely manner.  
	Communicated with Visual Merchandising about concept stores in dealerships.  Ensured the compliance of visual standards set forth by the company.

MX Dealer Sales Representative

Established and communicated monthly/weekly/daily sales goals and results of department to the management staff.
	Conducted promotions to generate department revenue and demonstrate the company value of the “total shopping” experience.  
	Conducted training seminars for development of department personnel on product knowledge to increase department performance. 
	Diffused/resolved disgruntled customer situations.
	Established merchandising strategies to maximize the sell though of product.  In close communication with buyer and vendors for assistance on cultivating these strategies.  
	Monitored workflow on a daily basis and, made adjustments as needed to ensure efficiency and the highest level of productivity.
	Selected and participated in the Future Nordstrom Leadership program.

Kids Wear Girls Sales Manager

Established and communicated monthly/weekly/daily sales goals and results of department to the management staff.
Conducted promotions to generate department revenue and demonstrate the company value of the “total shopping” experience. 
Worked closely with Regional and District Manager on product placement and special promotions.
Ensured all staff gave the up most customer service to enhance customer experience.

Kids Wear Sales Manager

Assistant to Kids Wear Manager. 
Over saw department and staff when acting manager was not present.
Merchandised the floor to ensure sell through on new lines
Provided the up most customer service to customers, by capturing customer information and call for brand promotions.
Selected for Future Nordstrom Leadership group. This was to enhance my skill set as a manager and groom me into department management position.

Assistant Sales Manager Kids Wear Girls/Infant Toddlers

Retail Sales Associate in the Women's Active Department at Nordstrom.

Sales Associate Women's Active

Assembled portfolios for clients to maximize their personal training experience to obtain personal fitness goals.
	Educated clients on training techniques, health, wellness, and nutrition
	Motivated clients to achieve personal fitness goals by measurement of body composition, personalized weight training program, and nutrition.
	Conducted seminars on health related topics for clients and prospective clients demonstrating the benefits of personal training and generate future business.

Personal Trainer

Instructed both group and one on one private lessons to children and adults. Assessed ability levels by previous experience, body movements, and similar sport involvement.  
Devised an action plan, worked on drills and techniques with the individuals to improve their skiing abilities and confidence levels.
Provided verbal and written feedback when teaching ski school. 
Responsible for the safety of participants.  Educated them about risks on the mountain, including avalanche, skiers responsibility code, slope safety, and how to take appropriate action if they see other mountain users behaving irresponsibly. 
Instructed individuals with physical, developmental, and cognitive disabilities that were participating.
Ski Coach for Special Olympics

Ski Instructor

Find out detailed information about Heather Roberts,  in Huntington Beach, CA

Heather Roberts: in Huntington Beach, CA

Heather Roberts

Fox Head, Inc.

Fox Head Canada

Fox Head, Inc.

Nordstrom

Nordstrom Rack

Nordstrom

Nordstrom

LA Lifestyles

Mammoth Mountain Ski Area

California State University-Chico

Mammoth High School