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Production - Apparel

Senior Production Manager

Multi-dimensional professional with 18+ years’ experience specializing in account management, production management and client services. Highly personable and detail-oriented professional incorporating a passion for teamwork, strategic relationship management and leadership excellence in difficult and fast-paced environments.

•	Manage all domestic apparel and soft accessory production for over 50 customers including the largest leading global apparel retailers
•	Calculate cost of goods sold and communicate profitable wholesale pricing to sales team
•	Daily communication with domestic factories to ensure business continuity
•	Initiate and cultivate domestic factory relationships to improve production lead times 
•	Accountable for Work in Progress (WIP) production tracking product life cycle reports of products 
•	Ensure production purchase orders are executed, processed, and delivered as contracted
•	Communicate daily with sales representatives on design, development, delivery and cost related items
•	Created and implemented standard operating procedures for updated workflow processes
•	Partner with design and development teams to ensure technical packages meet product goals for delivery
•	Track and manage all buyer and licensing sample timelines
•	Communicate daily with global licensed partners 
•	Work directly with global licensed partners on product development as well as production approvals 
•	Attend monthly trend and sales meetings with licensing partners  
•	Ensure licensed trims, branding and trademark accuracy is executed on all designs

•	Manage all domestic and international apparel and soft accessory production for over 100 customers including the largest leading global apparel retailers
•	Facilitate & support the training, coaching, and development of extended team members and partners 
•	Create positive relationships with clients throughout each account and deliver products within required scope/schedule/budget parameters
•	Onboarded PO Portal technology functions with all global factories, account management, licensing and creative departments
•	Effectively lead client engagements and coordinate with the appropriate subject matter experts to ensure accuracy and timeliness of the information conveyed throughout the process
•	Daily communication with domestic and international factories to ensure business continuity
•	Initiate and cultivate domestic and global factory relationships to improve production lead times by increasing employee productivity while creating/expanding client value
•	Accountable for Work in Progress (WIP) production tracking product life cycle reports of products globally
•	Ensure production purchase orders are executed, processed, and delivered in as contracted
•	Communicate daily with sales representatives on design, development, delivery and cost related items
•	Created and implement standard operating procedures for all workflow processes
•	Partner with design and development teams to ensure technical packages meet product goals for delivery
•	Actively participate with licensing team to monitor approvals by major global licensors 




Production Manager

•	Understand client’s business model and assist in educating the client around industry trends and best practices
•	Ensured from time of receipt to delivery, all aspects of any incoming orders are completed on time by coordination with account management and relevant departments
•	Worked cohesively with licensing, production, and logistics departments to ensure orders were expedited and fulfilled as required
•	Researched and resolved chargebacks to prevent future occurrences resulting in saved revenue of over $100,000 annually
•	Conducted performance management tasks to include hiring, on-boarding, annual performance appraisals and termination of associates
•	Aided in the onboarding and of acquired licensed apparel company
•	Coached and mentored team of 19 on account management and workflow
•	Managed and oversaw customer specific inventory for over 85 retail accounts including leading global brands
•	Concise and professional communications with inside production teams on accurate tracking and reporting of work orders 
•	Learned each retail customers unique compliance requirements (shipping, labeling, packing & quality) 
•	Remained current with all licensor requirements such as proper character representation and required sample guidelines
•	Maintained reporting for weekly open order status meetings with Senior Vice President and President



Director of Account Management

					             
•	Managed accounts valued over $500 million in annual sales 
•	Operated as the lead point of contact for all matters specific to retail accounts including leading global brands
•	Ensured timely and successful delivery of goods according to customer needs and objectives
•	EDI processing of retail orders with AMT Enterprise Resource Planning Systems 
•	Monitored approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms, Nickelodeon, Fortnite and Minecraft
•	Maintained positive customer and vendor relationships
•	Kept up to date with licensor and retailer requirements 
•	Prepared reports on account status for Directors and Vice Presidents 
•	Created and updated line sheets/CADs for retailer meetings using necessary computer programs 



ACCOUNT MANAGER

•	Managed orders/order allocation through AMT Enterprise Resource Planning Systems for major retailers including leading global brands
•	EDI processing of retail orders with AMT Enterprise Resource Planning Systems
•	Responsible for item setup pertaining to individual retailers
•	Tracked all approvals by major licensors, i.e. Marvel, Lucas Films, Disney, M&Ms and Minecraft
•	Communicated with contractors and factories in multiple countries to ensure accuracy of orders and guarantee on time shipments 
•	Avoided and investigated chargebacks
•	Kept up to date with licensor and retailer requirements 
•	Delegated packing instructions and regulations to contractors based on retailer specifications
•	Communicated with sales reps and buyers 




Project Manager

Find out detailed information about Chandra Fryer, Senior Production Manager in San Diego, CA

Chandra Fryer: Senior Production Manager in San Diego, CA

Chandra Fryer

The Forecast Agency

H3 Sportgear, LLC

Mad Engine Global, LLC

Mad Engine Global, LLC

Mad Engine Global, LLC

California State University San Marcos