Creative Agencies

Fashion

Lifestyle

Moto & Powersports

Music

Outdoor

Streetwear

Graphic design

Aerospace

Cycling

Swimming

Guitar

Reading/literature

CSR Level II

Graphic Design, Visual Communication, Inside Sales, eCommerce, Customer Service and Support, Office/Administrative Support, Staff Training.

* Address customer inquiries directly via email, phone, and online chat. 
* Direct engagement of customers via social media platforms.
* Coordinating shipping details with package carriers.
* Regular internal auditing of orders.
* Addressing and resolving customer service escalations. 
* Training of new and seasonal employee hires. 

• Independent graphic designer serving businesses and consumers locally and nationwide.
• Published in nationally distributed trade and entertainment publications, including Premier Guitar, Vintage Guitar, and Alternative Press.
• Specializing in promotional material for print and digital media, logos and branding, photo editing, promotional merchandise, document and publication design, and package design.
Apple,

Owner/Operator/Designer

• Coordinated with department managers and company stakeholders to create media assets (ie. flyers, signage, videos, logos, design language, etc.) to be used for digital and print needs, as well as online sales and marketing use.
• Modernized marketing strategies to drive new business, increase customer base, and increase market share.
• Demonstrated keen ability to navigate multiple shifting priorities and projects with moving timelines in highly fluid situations.
• Implemented a social media presentation schedule across multiple online platforms to drive triple-digit increases in customer reach and engagement.

Marketing and Communications Director

• Highly skilled in problem solving with consumer and B2B technology needs for hardware and software based solutions.
• Capable of showcasing features and benefits of both tangible and intangible aspects of technology to a wide variety of people.
• Leveraging in-depth product knowledge to provide personalized demonstrations as a part of providing world class customer service.

Specialist

• Conducted market and demographic research to obtain data and form strategies on how to expand customer base and maintain relationships with current buyers.
• Conceptualized and created content for social media advertising to bring new products to market and promote special product offerings.
• Redesigned overall company product packaging, resulting in an annual savings of $15K.
• Assisted the Artist Relations Manager with custom order fulfillment for high visibility clients.

Marketing Director

• Designed and produced company literature and bimonthly newsletters for email and posted mail releases for regional distribution.
• Responsible for creating, maintaining and analyzing the content and advertisements used on social media platforms.
• Managed client database, and created and managed email advertising campaigns to client base via Infusionsoft CRM.
• Acted as Executive Assistant to the President/CEO on a regular basis.

Sr. Production Staff Member

•	Greet and introduce customers to the dealership and the Chrysler product line. 
•	Indentify customer wants and needs to assist them in vehicle selection. 
•	Demonstrate product knowledge and vehicle capabilities to customers. 
•	Delivery of new and pre-owned vehicles to customers.

Product Specialist

•	Sales & Management Duties in a Store Leadership position.
•	Regular sales of $40-$50k a month
•	Assisted in training staff and regular analysis of sales diagnostics.
•	Experience in servicing Personal and Professional accounts.
•	Utilized Multichannel Retail Sales over email, web-based order systems, and store networks.
•	Expert Certified in Guitars, Accessories, and Pro Audio.

Assistant Store Manager

•	Serviced and managed Key Accounts.
•	Provided stock quotes and assisted with special pricing for large orders.
•	Engaged in customer correspondence regarding sales, account information, and technical support. 
•	Provided sales and technical support to outside sales staff. 
•	Procured product and sales literature for the company – replaced old stock with new.

Inside Sales Representative

Find out detailed information about Brendan Dora, CSR Level II in Irvine, CA

Brendan Dora: CSR Level II in Irvine, CA

Brendan Dora

Tillys Inc

BDD Graphics

Jim's Music Center

Apple, Inc

Lace Music Products

SoCalVAHomes.org / DPS Financial Services

Orange Coast Chrysler Jeep Dodge Ram of Capistrano

Guitar Center

Western Automation

Saddleback College