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Family

Water and snow ski

Independent Consultant/Senior Credit and Collections Analyst

Extensive customer service, sales and/or retail for over 20+ years
B2B Credit and Collections for over 10+ years
Trade Show Experience for over 7 years
Professional demeanor with exceptional interpersonal skills
Works independently and as a team player across several team platforms
Business Development and Consulting 
Exceptional people and organizational skills
Extensive knowledge ~ NetSuite, SAP, TMM, Full Circle, A2Z, Goldmine & Excel 
Working knowledge ~ Salesforce CRM, Microsoft Dynamics AX 2012, & Zoom
Strong Microsoft office skills
Strong leadership and account management skills
Marketing and PR 
Strong client service, and both telephone and in person sales prospecting skills
Very self-motivated, strong oral and written communications skills
Passion and embracing the culture of the company


B2B and B2C, Domestic and International Collections and Receivables, Heavy Customer Service
Collaboration with customers, sales and management to resolve various AR issues
Cash applications, Wire and Credit Card processing, Credit and Debit Memos
Provide timely resolution of past due and disputed items with customers to continue positive relationships. Ownership of large Big Box accounts with portal access as well as small retail shops. Prepare and post international drop shipment invoices. Reconciliation of chargebacks in a timely manner and investigation of all disputes. Responsible for all credit holds, payment plans and credit limits. Management of "pre-authorizations" of credit cards of B2B and core customers.

Account management support for largest operator of business-to-business tradeshows in US
Accountable for managing all tradeshow and advertising AR balances and insuring that all receivables were collected before each tradeshow staged. This includes monitoring accounts for slow payment, setting up payment plans and handling onsite badge holds (credit holds).
Reviewed the publication and special event AR for potential bad debt write offs, negotiated settlement agreements and helped to reduce AR balances.
Constantly keeping DSO at 60 days or below.
Building  relationships with key retailers
Work with Marketing Team to educate buyers/attendees on all aspects of events
Responsible for shutting booths down and all badge holds due to unpaid debt while on show floor. 
Managed all early shut downs and invoicing all fees.
Traveling to trade shows such as Outdoor Retailer, Interbike, Sports Licensing and Pizza Expo
Work with multiple team members and third party vendors

Collections and Account Management/ Tradeshow 

Owned and Managed family restaurant
Responsible for all AR/AP, banking and collections
Established and executed event catering menu and events to accelerate sales and revenue
Accountable for training and mentoring of all employees
Managed payroll for over 30+ employees
Travel to multiple franchise stores to handle bookkeeping and payroll
Accelerated great vendor and customer relationships to insure excellent communications and customer service


Owner/Management and Event Catering

Business to Business Collections for multiple major stores as well as small businesses
Responsible for posting of all payments and daily banking
Monitored and authorized all credit and debit memos
Decreased DSO to 30-60 days
Analyzed and forecasted monthly cash collection goal reports
Assembled and researched fraudulent transactions including chargebacks

Credit and Collections, A/R

Account management and collections of 500 + accounts domestically and internationally
Coordinated trade show responsibilities and assisted sales and operations while managing all travel arrangements
Accountable for show and events calendar
Monitored inventory analysis of product
Travel and onsite coordination of booth for multiple trade shows
Attained excellent customer relations and redefined vendors relationships 
Awarded #1 Collector within the entire company globally while surpassing monthly goals


Credit Collections Manager

Operations of heavy credit and collections for over 800+ multiple retailers domestically 
Supported and assisted sales and operations 
Monitored monthly aging reports while surpassing collection goals 
Continuously decreased DSO to consistent 30 days
Ensured excellent vendor and customer communications while building relationships
Analyzed and resolved customer discrepancies as well as identifying and researching account reconciliation
Accountable for posting payments including credit cards and wires
Achieved multiple collector incentives and awards

Collector

Find out detailed information about Lori Rubino, Independent Consultant/Senior Credit and Collections Analyst in Rancho Santa Margarita, CA

Lori Rubino: Independent Consultant/Senior Credit and Collections Analyst in Rancho Santa Margarita, CA

Lori Rubino

Blackberry

Emerald Expositions

Rubino's Pizza Inc.

Too Faced Cosmetics

EMU Australia

OAKLEY INTERNATIONAL

Orange Coast College