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Technical Support Specialist

Analytical Technical Support representative adept at diagnosing and troubleshooting complex network, hardware, and software issues. Critical thinker who addresses customer support issues quickly and who consistently exceeds performance standards. Value leadership, mentorship, and customer support. Level-headed and calm with the ability to handle even the most challenging of situations as a result of well-developed communication skills and organizational capabilities. 

~Project managed and launched customer operations team for Snapchat Spectacles.
~Preformed frontline customer service support over the phone and through Zendesk, troubleshooting Snapchat Spectacles hardware and software bugs   for the Snapchat Application.
~Created customer response language aligning with Snapchats privacy policy and legal guidelines.


~Troubleshot, configured, and repaired all D&G servers, networks, email accounts, share files, Macs, PCs, Cannon Printers, Cisco Phone Configurations, and Audio/Visual Equipment.
~Maintained workstation/edit bay issues related to software (Avid,Final Cut Pro, Adobe Suite) and hardware failure. 
~Configured and protected employee profiles on both internal and external servers. 

Information Technology Technician

~Lead as one of the senior technical support liaisons for my retail locations
~Delivered top-tier results and metrics for 7 consecutive quarters as a consumer electronics technical expert with a perfect (100%) customer service rating.
~Trained customers and fellow technicians about emerging Apple technology with style, speed, and skill

Genius 

Find out detailed information about Joseph Reiss, Technical Support Specialist in Valencia, CA

Joseph Reiss: Technical Support Specialist in Valencia, CA

Joseph Reiss

Snap Inc.

David & Golaith

Apple Inc.

California State University Channel Islands