Lifestyle

Skate

Surf

Soccer

Fishing

Photography

Maintain professional, friendly, courteous and helpful relationships with internal and external customers through social media, Live Chat, email and phone communications. Work collaboratively with department heads to manage workflow of orders from production to shipping with an emphasis on quality control and inspection. Create a comprehensive inventory management program with the Finance department and performed regular cycle counts. Research, quote and process both domestic and international shipping orders. Develop and implement SOPs to increase efficiencies and eliminate bottlenecks. Managed and trained warehouse staff.

OPERATIONS / CUSTOMER SERVICE MANAGER

Customer service duties included order entry, invoicing, inbound calls and billing questions. Assisted customers, shops and sales representatives with all inquiries and support issues. Managed on-line orders, credit card authorization and order tracking. Managed the warehouse in receiving goods, stock, physical inventory, goods issues, storage, packing and shipment of final products.

CUSTOMER SERVICE MANAGER 

ACCOUNTS RECEIVABLE MANAGER VOX FOOTWEAR 2008 – 2009
Managed all inbound calls, customer inquiries, complaints, billing questions, and order tracking. Managed the invoicing process and monthly reconciliation of other AR related accounts such as unclaimed credits, clearing, accrual, bad debt, withholding and sales tax. Interacted with the collections group regarding cash receipts issues and discrepancies. Worked closely with in-house, and outside sales teams. Created and updated weekly reports, as well as evaluating existing reports to develop a more efficient means of gathering and reporting data. Recommend and implemented process improvements that will increase efficiency.


ACCOUNTS RECEIVABLE MANAGER 

Oversaw the efficient receipt, storage and dispatch of shoes and soft goods. Ensured productivity targets were met, maintained computerized administration and automated storage and retrieval systems. Managed all outgoing shipments domestic and international, including working with Schedule B numbers and customs paper work. Managed workers, which included recruitment, training and discipline of staff. Responded to and dealt with customer and vendor communication by email, fax and telephone. Planned future capacity/inventory requirements and produced regular reports and statistics on a daily, weekly and monthly basis.

WAREHOUSE MANAGER 

Managed the warehouse in receiving goods, stock, physical inventory, goods issue, storage, packing and shipment of final products. Oversaw the planned maintenance of machinery and equipment. Fulfilled objectives and directions from the operation's headquarters. Ensured policies and procedures were followed.

WAREHOUSE MANAGER

Followed up and arranged both domestic and international shipments Choose and picked the right shipping forwarders / trucking companies and arranged to load and unload the cargo when containers came. Prepared all shipments from the warehouse, to be labeled, shrink wrapped or palletized if necessary. Checked and updated the inventory.

RECEIVING MANAGER

Find out detailed information about Kyle Janovick,  in San Marcos, CA

Kyle Janovick: in San Marcos, CA

Kyle Janovick

SUPERbrand Surfboards

Dark Seas

Vox Footwear

Vox Footwear

Innes Clothing

Adio Footwear