Fashion

Lifestyle

Surf

Swim

Cooking

Reading

Traveling

And hiking


Promotional Project (film)
•	Consult with brands/venues to provide film exposure
•	Reviewed the activities and responsibilities of the design team in order to assist them in maintaining schedules, assuring quality, and minimizing disruption
•	Provided administrative, management, and related tasks as required to coordinate the work of the entire team
•	Gained experience with local, state, and federal Standard Specifications and Procedures for site permits
•	Performed quality control checks of audio and projector
•	 Assisting in the distribution of merchandise 
•	Reacted quickly to complex situations on client projects, making on the spot decisions using independent discretion and judgment.


Site & Project Assistant	

Customer Relations
•	Main responsibility is to directly interface with customers; answering phone calls, responding to emails, inputting orders through site software, Magento and following through
•	Coordinate with customers on missing pieces from orders – propose solutions to maintain order
•	Brand Ambassador - maintain luxury brand image and exude a professional, positive, friendly, and courteous relationship with customers
•	File claims with FedEx on lost packages - follow-through each step of the claim process 
•	Works directly with Accounting department on lost goods and status that impacts record keeping
•	Send replacement hardware to customers when needed
•	Coordinate with customer to replace damaged/ dirty suits sent to customer

Returns/Exchanges 
•	Communicate with customers who return merchandise in an unacceptable manner – maintain positive customer image of brand while adhering to company policy
•	Train and assist Returns Department Coordinator in returns process through Authorize.net

Merchant Services
•	Research case chargebacks, compile all needed documents and forward to ViX Accounting Dept.

Administrative Organization Tasks (Logs) 
•	Create, organize and maintain informative logs of all damaged & dirty suit replacement situations and FedEx Claims

Monthly Customer Service Reports 
•	Organize and analyze monthly reports on the following:
•	Customer Service Updates (Problems, new procedures, improvements, etc.)
•	Submit a list of challenges/ opportunities to improve customer service


Product Management

•	Oversee online merchandise for sold out items, inventory adjustment and cycle count.
•	Building online product

Customer Service Representative

Daily Office Tasks
•	Maintains daily office schedule and administrative tasks such as preparing charts for upcoming appointments. Updating medical records ad filing, ordering supplies, etc.
•	Cold Calls/following up with current patients 
•	Focusing on benefits specific to customers’ needs 
•	Preparing payroll, and approving supplied inventory
•	Flexibility in fulfilling similar position at other franchise sites in SD county
•	Assist Hearing Specialists with daily aftercare for new and current patients

Marketing Assistant
•	Evaluated the comparative results of advertising campaigns to determine most effective strategy for each product.
•	Closely monitored product sales and identified potential areas for expansion and development
•	Contracted with television newspaper and radio production agencies to increase brand awareness. 
•	Organized launch celebrations to generate vendor interest in products. 

Dispenser Training


Front office & Marketing Assistant/Hearing Aid Dispenser Consultant Trainee

Customer Support Associate
•	Provide exceptional customer service to members/guests 
•	Maintain logical and efficient schedules for massage therapists and estheticians
•	Membership spa package sales
•	Effectively handling and overcoming sale objections
•	Assists in administrative tasks including filing, member folder maintenance, and data entry of client records and surveys. 


Customer Support Associate

Find out detailed information about Alysha Djasran,  in Brooklyn, NY

Alysha Djasran: in Brooklyn, NY

Alysha Djasran

Independent Contractor

ViX Swimwear Inc.

Miracle-Ear

Massage Envy Spa

California State University San Marcos