Bike

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Wake

Yoga

Health & Fitness

Camping

Photography

Traveling

My family and friends

Live music

Helping people

New experiences

Making this world a better place then it is today.

Learning new things

Over twenty years of professional experiences in management, highly reliable sales professional, solutions driven, experience in providing key support for my customers and the entire sales process.  I am extremely organized and detail oriented, with a proven success in achieving and maintaining accuracy in record keeping and documentation.  I have strong customer service and follow up skills, with demonstrated success in interacting with cultural diverse clients, which has led to exceptional skills in communication, gathering information, social perceptiveness, and service orientation.   My experience gives me the background that would be a valuable asset as an employee in your company.

•	Serviced our accounts efficiently and empathetically while taking into account their needs, wants, and desires as a whole to create solutions; Assisted clients with all questions, concerns, and billing issues; Endorsed policies with all policy changes, and confirmed endorsements with email/fax confirmations; Issued evidences of insurances, sent declaration pages, ID cards, and any needed documents in a timely manner; Assisted the managing renewal broker with her daily schedule/book of business
•	Contacted clients regarding needed documentation, late payments, pending cancellations, and many other policy related needs, with proven results in increasing accounts receivables and lowering overall cancellation ratios for the agency; Performed excellent customer service skills – answered the multiple line phone system for our whole office; Communicated/coordinated heavily with escrow companies, mortgage companies, and many other different lending companies as well
•	Created proposals, acco

Account Manager/Compliance Analyst

•	Organize, maintain, and update accounts/files; answer incoming phone calls; take new job orders; assist clients with questions/concerns; provide documentation support, and/or other projects as needed for various departments; All accounts receivable duties; contact clients regarding past due invoices/payments due; reconcile purchase orders as received; process and manage payments, and provide follow up to customers and accounting support 
•	Receive customer’s orders; provide estimates for upcoming jobs/projects; provide necessary documentation as needed; organize and follow up with customer regarding estimates/invoices; schedule future jobs/projects; process (log, scan, file, etc.) orders for new jobs/projects; invoice/bid jobs in QuickBooks Pro; correspond with accounts via phone/email/fax
•	Organize the daily dispatch of a fleet of 7 commercial trucks, equipment for the crew and office, while maintaining compliance for all legal and safety requirements; relay work orders, messages a

Project/Office Coordinator/Dispatcher

•	Serviced my current accounts efficiently and empathetically; always taking into account their needs, wants, and desires as a whole to create solution
•	Endorsed policies with all carriers, and confirmed endorsements with email/fax confirmations
•	Contacted clients regarding needed documentation, late payments, and pending cancellations, with proven results in increasing accounts receivables and lowering overall cancellation ratios for the agency
•	Issued evidences of insurances
•	Sent declaration pages, ID cards, etc. to clients in a timely manner
•	Quoted insurance rates and insurance packages (using rating software and insurance carrier’s individual websites)
•	Created new submissions, proposals, accord forms, and needed supplemental documentation
•	Performed the entire sales process: quoted, presented, followed up, bound new business, communicated with insurance underwriters, service professionals, etc.
•	Re-marketed clients insurance policies/renewals when necessary
•	Assisted clients with questions/concerns before and after the policy was issued
•	Sent echo sign documents and followed up with the signature process; utilized my scanner; sent e-faxes and client mailings
•	Performed exceptional customer service skills daily; answered the telephone switchboard for our whole office on rotation as well
•	Communicated/coordinated heavily with escrow companies, mortgage companies, and many other different lending companies too
•	Processed new policies (including heavy data entry, cancellation of old policies with other companies, etc., and performed the total satisfaction of all client’s needs)
•	Assisted clients in our office with billing issues

Account Manager

•	Performed the entire sales process (prospected, quoted, presented, followed up, bound new business, communicated with insurance underwriters, service professionals, etc.)
•	Quoted insurance rates and insurance packages (using rating software and carrier’s websites)
•	Created new submissions, proposals, accord forms, and supplemental documentation
•	Assisted clients with questions/concerns before and after the policy was issued
•	Re-marketed clients insurance policies/renewals when necessary
•	Sent echo sign documents; Utilized our scanner; Sent e-faxes and mailings
•	Performed excellent customer service skills by answering the telephone for our whole office
•	Processed new policies (including heavy data entry to multiple software, cancellation of old policies with other companies, etc., and the total satisfaction of all client’s needs)
•	Contacted all clients in our office (personal and commercial) regarding late payments and pending cancellations, with the use of multiple software, with proven results in increasing accounts receivables and lowering overall cancellation ratios for the agency
•	Assisted all clients in our office (personal and commercial) with all billing issues
•	Serviced my current accounts and prospected sales leads efficiently and empathetically; Always taking into account their needs, wants, and desires as a whole to create a solution
•	Endorsed policies with all carriers and confirmed endorsements with email confirmations
•	Issued evidences of insurance; Communicated/coordinated heavily with escrow companies and lenders; Sent declaration pages, ID cards, etc. to clients in a timely manner

•	Performed the highest sales call record nationally; Exceptional organizational ability, planning, customer service, and follow up
•	Created new business relationships, accounts, and clients for my center and hub by the management and the growth of my territory; Located and contacted potential clients to offer products and services
•	Answered customers' questions about products and services, prices, availability, and product uses
•	Recommended products and services to customers based on customers' needs and interests
•	Consulted with clients after sales to resolve problems or questions and to provide ongoing support
•	Prepared and delivered sales presentations to new and existing customers to sell new products and services, and to protect and increase existing accounts
•	Demonstrated use or operation of merchandise to new and existing customers
•	Maintained knowledge of current sales and promotions, policies regarding payment and exchanges
•	Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken; Resolved customer complaints regarding sales and service 
•	Managed the accounts receivable of my territory and accounts with noted decreases month after month
•	Conferred with company officials to develop methods and procedures to increase sales, expand markets, and promote business; Gathered and organized information to plan advertising campaigns
•	Monitored customer preferences to determine focus of sales efforts; Reviewed operational records and reports to project sales and determine profitability
•	Monitored sales staff performance to ensure that goals are met; Analyzed details of sales territories to assess their growth potential
•	Directed, motivated, and monitored the mobilization of a campaign to advance campaign goals; Conferred with management or staff to discuss topics such as the selection of advertising media

Territory Account Manager

•	Managed and supervised the center, and handled all personal injury and workers compensation case management; Planned and evaluated company performance, growth, and sales (including marketing, employees, peers, hiring, training, and programs)
•	Performed administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports
•	Directed marketing campaigns, mail and email communication, human resources, hiring, firing, and payroll
•	Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
•	Provided staff with assistance in performing difficult or complicated duties; monitored sales staff performance to ensure that goals are met
•	Managed the website and assisted in design and development
•	Extracted data from various sources and created weekly reports, which enabled regional management to make more informed decisions
•	Contacted customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
•	Obtained and examine all relevant information to assess validity of complaints and to determine possible causes

Office & Case Manager; Executive Assistant

•	Supervised, trained, and oriented the clinical staff of multiple medical professionals
•	Managed the facility (including planning the daily 24 hour schedule of multiple medical professionals and patients, HIPAA, inventory, direct marketing campaigns, mail and email communication, HR, hiring, firing, and payroll)
•	Coordinated with insurance companies regarding eligibility, benefits, medical claim billing, appeals, denials, and pre-certification of medication, durable medical equipment (DME), and multiple different procedures
•	Contacted patients and clients regarding scheduling appointments, follow up procedures, needed materials, medical billing, past due accounts, direct marketing campaigns, triage, appointment check-in, check-out, etc.
•	Promoted, generated sales and gross profit of otolaryngology and sleep medicine services, polysomnography (PSG) studies, and durable medical equipment (DME)

Clinical Executive Assistant

•	Managed the manufacturing facility, planned and evaluated the daily production schedules of 8 professionals (including all C-level executives, the President, VP, etc.), handled all receiving, case pan organization, inventory, data entry, order processing, and shipping of products 
•	Managed all incoming & outgoing communication to the manufacturing lab from dentists, clients, vendors, etc.
•	Coordinated with dentists, clients & staff regarding HR, AR, AP, production schedules, case management, design, follow up procedures, needed materials, and past due accounts (including invoicing for month end)
•	Managed the website and assisted in design and development (heavy client service orientation, data entry, and sales support)
•	Promoted, generated sales and gross profit of the cosmetic dental lab’s services and products

Office & Marketing Manager; Executive Assistant

•	Supervised, trained, and oriented a rotating staff of professionals (including the CEO, CFO, multiple physicians, physician’s assistants, dermatologic specialist, estheticians, etc.)
•	Managed three offices (including planning the daily schedule of multiple rotating professionals and their patients, management meetings, events, all inventory, HIPAA, and HR); evaluated company performance, growth, and sales (including marketing campaigns, employees, peers, hiring, programs, etc.); encouraged positive employee morale and etiquette (including attending multiple management growth seminars); performed medical assisting in the OR and PSASC for all physicians 
•	Coordinated with insurance companies regarding eligibility, benefits, medical billing, and the pre-certification of procedures; explained the pre and post-operative surgical period to patients; contacted patients and clients regarding AP & AR
•	Created numerous marketing campaigns (including e-mail marketing, direct mail, insert media, direct response magazine, etc.); managed our website and assisted in design and development
•	Promoted, generated sales and gross profit of otolaryngology, head and neck surgery, facial plastic and reconstructive surgery, cosmetic general surgery, 4 medical day spas, overnight patient care, and PCASC’s services, and skin care products as well

Office Manager; Marketing; Executive/Clinical Assisting

Find out detailed information about Randun Paquette,  in Capistrano Beach, CA

Randun Paquette: in Capistrano Beach, CA

Randun Paquette

Contractors Edge Insurance Services

Ojeda Shower Pans

Insurance Solutions

MPX Insurance Services

TCI Tire Centers

Neurology Medical Center

San Diego Sleep & Sinus Clinic

Payne Dental Lab

Facial Aesthetic Concepts

California State University Fullerton

Department of Insurance