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Program Analyst and Administrator, Car Dealer Channel

I am a results driven  professional with a  focus on sales, customer  service and social media  marketing. Passionate  about extreme sports and  their impact on todays  culture.

•	Work with Manufacturers and Dealership programs to collect current timely data
•	Consolidate data to timely provide ad hoc requested analytics
•	Manage administrative customer updates through collaboration with our Channel Director
•	Create, Develop and manage new CRM file for the Car Dealer Channel
•	Partner with key personnel to provide monthly updates for our customers
•	Identify, Design, Develop and manage data analytic files for the sales force
•	Provide program information for trending analysis and data interpretation
•	Assist sales force to resolve real-time customer inquiries


•	Achieved 48% Market Growth in 2019
•	Built relationships with new business opportunities, able to acquire 100+ new unique customers
•	Present financial opportunity to car dealerships and develop tire retailing capabilities of car dealerships within assigned territory
•	Prospect new business opportunities by working with OEM field contacts
•	Create account strategies to increase revenues and inventory turnover
•	Employ business development tools (including Professional Selling Skills) as provided by the Company
•	Solve customer relations problems relating to any account activity
•	Keep accurate and timely records of key contacts and field activity with CRM tools provided by the Company
•	Understand and share relevant programs available to accounts
•	Gather business intelligence and share with field partners and field support center partners
•	Develop and nurture contacts with tire manufacturer representatives within the territory


Territory Account Manager

•	Provide region support as the single point of contact for pricing inquiries, requests, approvals and implementation support of special campaigns, overstocks and liquidations 
•	Developing strong relationships with the Regional Vice President and the General Manager/Director of Business Development(s) as well as the Field Support Center pricing team to coordinate monthly initiatives and maximize profit. 
•	Maintain a working knowledge of the markets covered and apply critical thinking to challenge and ultimately reduce pricing requests through collection of competitor pricing intelligence.
•	Rollout and execute competitive and promotional pricing initiatives within division in order to maximize profit and assist in achieving region sales initiatives.
•	Coordinate analysis, approval and application of all field level sell price changes for assigned areas and monitor the profit results.
•	Implement all system updates including price changes, price corrections (credit/re-bill functions) 

Pricing Profit Analyst

•	Achieved 109.9% of 2015 Territory Sales Goal and Achieved 105.7% of 2016 Territory Sales Goal
•	Present financial opportunity to car dealerships and develop tire retailing capabilities of car dealerships within assigned territory
•	Prospect new business opportunities by working with OEM field contacts
•	Create account strategies to increase revenues and inventory turnover
•	Employ business development tools (including Professional Selling Skills) as provided by the Company
•	Solve customer relations problems relating to any account activity
•	Keep accurate and timely records of key contacts and field activity with CRM tools provided by the Company
•	Understand and share relevant programs available to accounts
•	Gather business intelligence and share with field partners and field support center partners
•	Develop and nurture contacts with tire manufacturer representatives within the territory


Account Development Specialist / National Account Sales

•	Manage three athletic fields and instructors for seven different activities
•	Develop and deliver a field sports program that is appropriate for the age and ability of the campers
•	Evaluate the success of the field sports program including suggestions for improvement
•	Ensure the security of the field sports equipment when not in use. 
•	Conduct a daily check of the area and equipment for safety, cleanliness, and good repair
•	Evaluate abilities of campers and staff

Co-Head of Field Sports; Head Lacrosse Instructor

•	Knowledge and understanding of equity and values, automobile depreciation, and federal, state, and local laws that govern auto sales
•	Excellent communication skills
•	Professional personal appearance
•	Approach and assist new customers that enter the dealership lot
•	Determine the needs of the customer by listening and asking questions
•	Perform walk-around with customer and demonstrate features of suitable automobiles
•	Effectively close automotive sales
•	Ensure the customer understands the vehicle’s operating features, warranty and paperwork
•	Maintain an owner follow-up system that encourages repeat business and referrals

Brand Specialist

•	Grew a $4.5 Million Territory to $6.3 Million Territory in two years 
•	(2011 15.8%, 2012 21.1%, 2013 19%YTD)
•	Account Manager for Six Home Depots representing Milwaukee, Ryobi, Homelite and Ridgid Brands
o	Trained coworkers on product knowledge, sales tactics and job essentials
o	Designed merchandising opportunities for stores
o	Executed store sale events and product demonstrations
o	Coordinated with store management teams product knowledge sessions associates
o	Developed partnerships with store, district and regional management teams

Field Sales Representative

Customer Service Adviser, Automotive Center
•	Knowledgeable of car maintenance and shops capabilities in order to assist customers
•	Able to work quickly and efficiently with the computer system to process sales efficiently
•	Work on product and maintenance knowledge to convey product benefits effectively
•	Order and receive merchandise needed to complete service on customers vehicles
	Sales Associate; Lawn & Garden, Fitness, Hardware
•	Drive sales for the store by assisting customers and combo selling
•	Worked on sales pitches in order to sell the whole package over a single item
•	Proficient with a cash register to process transactions timely 
•	Consistently worked on sales pitches and product knowledge to increase sales

Customer Service Advisor

•	Edited video for social media promotional content
•	Created flyers, coloring pages, banners, and posters
•	Designed the 2010 Team Media Guide
•	Organized and maintained merchandise inventory
•	Assisted in the development and transition to a new team web site

Intern; Marketing, Sales, and Merchandise

•	Coordinated with coaches on the development and management of the RMU Lacrosse Program
•	Managed team and recruiting database
•	Administrator for RMU Summer Lacrosse Camps
•	Researched and organized files on prospective marketing, and field additions for the coaches

Men's Lacrosse Intern

•	Coordinated 29 teams from across the continental United States
•	Obtained Sponsors for Discs and Apparel
•	Managed tournament funds to cover food, fields, trainer, and misc expenses
•	Sanctioned tournament by the Ultimate Players Association (now USA Ultimate)
•	Started a Women's Division at the Tournament
•	Organized volunteers to help run the event

Ultimate Frisbee D-III Nationals Tournament Director

•	Maintained and updated websites and databases for e-commerce application 
•	Created new ecommerce page designs
•	Supported database applications that enabled e-commerce functionality via SQL and HTML

Web Developer

Find out detailed information about Russell Nilsen, Program Analyst and Administrator, Car Dealer Channel in Huntersville, NC

Russell Nilsen: Program Analyst and Administrator, Car Dealer Channel in Huntersville, NC

Russell Nilsen

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