Bike

Outdoor

Skate

Provide exceptional customer service						 
Process orders and returns placed by customers and OSR’s (Outside Sales Representatives) by phone and in person
Provide accurate information concerning pricing, availability and delivery
Obtained freight quotes, prepared domestic shipping paperwork for receiving, shipping, and preparing international shipping documentation including export invoices
Track special and rush orders entered and provide order status updates to customer and OSR’s
Solicit sales to assigned accounts through consistent proactive telephone contact  
Provide technical support to customer’s questions regarding products or services
Establish and maintain knowledge about the products and services we provide
Handle customer problems and complaints quickly and easily establishing and helping build customer loyalty
Update customer as to lead times and or delivery dates for materials delivered to job site
Track backordered material and products and follow-up with customer
Contact manufacturers and update notes on sales order accordingly
Assist Outside Sales Reps (OSR).						 
Handle various customer service administrative activities such as product warranty requests, product submittal packages, substrate testing, and other customer related activities allowing OSRs more selling time to increase sales.
Communicate with OSRs on a frequent and regular basis to ensure customer needs are being met and exceeded 
Maintain accurate customer account information in the Customer Maintenance field of Prelude enterprise software application

Customer Service Coordinator (Contract)

Handled approximately 50 to 60 Inbound/outbound service & sales calls 
Managed projects and provided technical support for major commercial accounts including Fortune 500 companies (i.e., Microsoft, Verizon, AT &T, Time Warner, Target, and Walmart)
Managed direct accounts regarding logistics and freight via FedEx and/or UPS and the facilitation of one-time delivery of commercial sales orders confirming, ensuring, and providing all delivery arrival dates of products purchased including parts, delivery witnesses, site inspections, and assembly service dates provided by Field Service Engineers.
Proactively dispatched Field Service Engineers (FSE) within the Northern Great Plains region (Minnesota, North and South Dakota, Nebraska, Iowa, Wisconsin) fielding requests for preventative and battery maintenances, break fixes, assembly, site inspections, and initial start up of equipment
Managed all purchases between Sales department, resellers, and partners with corporate consumers 
Developed and maintained a professional working relationship with Service Providers, Resellers, Vendors, Sales Personnel and Manufacturing Representatives in regards to purchase orders (PO), sales orders (SO), and quotes 
Interfaced daily with internal partners in field service operations, new business, sales department, including District Service Managers in executive decision making conducive to strengthening the relationship to drive revenue 
Maintained accurate and detailed client account information in Siebel database software ensuring the implementation of service and contractual obligations to increase customer satisfaction
Reviewed and thoroughly analyzed PO’s, SO’s, and maintenance contracts and account history for services provided and enclosed under warranty and/or service contract
Maintained Field Service Engineers (FSE) and Third Party Vendors schedules and dispatches regarding regional locations of services rendered, cancelled and at times rescheduled 
Provided support and regional coverage to teammates out on leave

Customer Care Coordinator

Handled several customer domestic and international inbound/outbound calls a day
Worked with reports/databases to identify trends, manage resources and provide                                    weekly/monthly reporting to managers
Constructed and implemented inbound/outbound Consumer Relations Call Center 
Helped to manage the performance of teammates including: ongoing development/promotions, coaching, monitor quality and perform telephone/e-mail periodic reviews
Provided Sales Leads and completed thorough follow-up of Leads for customer satisfaction
Compiled, formatted, and assembled parts information in regards to the U.S. Department of HAZMAT laws to ensure employee production safety and handling procedures
Produced and engineered company policy and procedures, sound business practices, U.S. Lemon Law, Voiance Interpretation Services, and SAP/CRM proprietary software enhancements
Instructed colleagues and educated associates to adhering and complying with NHTSA (National Highway and Safety Administration) laws and regulations
Required to complete detailed documentation and cases with proper coding in regards to customer inquiries, which may require retailer, customer relations managers, and field service representatives
Able to effectively use Fisker Automotives IARA ideology and philosophy of Identification, Assessment, Research, and Action
Daily contact with domestic and international retailers in regards to customer complaints, leads, production dates, and roadshow (on-site events) issues
Analyze customer brand and service loyalty through various means before offering goodwill reimbursement for repairs, parts, and/or labor
Exercise the proven ability to diffuse irate customers and create a win/win situation
Must retain extensive knowledge of basic and power train warranty and extended warranty benefits and what customer vehicles repairs qualify for warranty coverage
Responded via email to all Fisker Dealer inquiries including resetting user names, passwords, and any number of issues within 24 hours

Global Consumer Affairs (Contract)

Handled several inbound calls a day
Assigned to one of four call centers based on business needs 
Respond to customer inquiries and/or complaints via phone, letters, email, and/or chat in the Tier 2, Toyota, Scion, or Lexus contact centers
Promote products and services, fulfill customer requests, and ensure customer retention and satisfaction
Must retain extensive knowledge of basic and power train warranty and extended warranty benefits and what customer vehicles repairs qualify for warranty coverage
Exercise the proven ability to diffuse irate customers and create a win/win situation
Required to complete detailed documentation and proper coding in regards to customer inquires which may require dealer, customer relations managers, and regional representatives support
Analyze customer brand and service loyalty through various means before offering goodwill reimbursement for repairs, parts, and/or labor
Explain what latest information and technology is being utilized in regards to worldwide safety recall of over 8 million vehicles and what vehicles are involved and what repairs will be conducted 
Demonstrate empathy to every customer in regards to unfortunate events like accidents, injuries, fatalities, and vehicles unusual problems and concerns
Able to effectively use Toyota’s IANA methodology of Identification, Assessment, Negotiation, and Action

National Customer Relations (Contract)

Trained and skilled to take in-bound customer sales calls and escalated customer issues for DirecTV and/or Dish Network cable systems
Provided team support for answering agent questions and resolved escalated customer service calls
Supported and assisted in the education of team members on system changes and enhancements
Assisted management in monitoring performance and helped identify team members that may require additional assistance and coaching
Demonstrated organizational, detail orientation, prioritization skills and time management skills to ensure that work related activities are completed in an accurate and timely manner
Maintained high level of confidentiality and worked with highly sensitive data and information
Assisted with keying IEX exceptions and used the appropriate Microsoft suite of products to provide assistance in preparing team notices, gathered metric reporting and other types of activities requiring the use of Microsoft applications
Effectively listened to ensure understanding of instructions and directions and effectively communicated progress and problems to co-workers and management

Team Lead/Satellite Sales

Find out detailed information about Arun Sharma,  in Buena Park, CA

Arun Sharma: in Buena Park, CA

Arun Sharma

Smalley & Company

Schneider Electric

Fisker Automotive

Toyota Motor Sales USA

JDR Computer Corporation

University of Phoenix