Skate

Snow

Surf

Computer technology

Newest technology

Solar and green energy

Helping to make the world a happier

Healthier place to live for everyone.

Client Services Engineer

A position in the technology field utilizing my computer knowledge, organizational abilities, strong people skills, and business experience.

•	Responsible for client satisfaction in identifying user problems and working within a structured problem management and resolution process to remediate them within the established SLA's.

•	Working with other resources and vendors to deliver effective support services. Responsibilities include identifying, documenting and troubleshooting user computing issues to resolution and maintaining customer satisfaction.

•	Maintenance and problem identification and resolution activities, including effective remote monitoring. Grow and develop client satisfaction and perception through exceptional client service.

•	Utilize professional services automation (PSA) to collaberate and work with service desk and vendor support resources to ensure effective, efficient service delivery to clients. 

•	Ensure SLA adherence and correct escalation procedures. Heavy follow-up and follow-through.

•	Passion for teamwork, problem solving and exceptional customer service.

•	Thorough knowledge of printers, computer systems, desktop and computer operations and network infrastructure.

•	 Have knowledge of Microsoft Server 2003-2012, Windows OS XP-8, Exchange, Exchange Online (Office365), Office 365, Reflexion, Level Platforms, Autotask, VEAM(VMware Backup), Intronis (Cloud Backup),  Vaultlogix (Cloud Backup), Shadowprotect, Image Manager, VmWare, ESET RA, Network Diagram creation, Sonicwall, Managed Services, Network Operations Software.

Solar and Green Energy Technology, Helping to make the world a happier and healthier place to live for everyone.

Owner/Entrepreneur

Provide client support and technical issue resolution via E-Mail, phone and other electronic medium.
Configuration of client’s Anajet printer equipment. Configure software to connect to Internet application servers.
Provide training to clients in the use of printers, system and applications as related to the Direct To Garment industry.
Obtain general understanding of OS and application operations related to company offered services.
Identify and correct or advise, on operational issues in client computer systems and mPower printers.

Technical Support Specialist

Troubleshoot and resolve problems encountered by District-wide users of various servers, the mainframe, desktop systems, District network Internet and other computer 
technology; troubleshoot and solve local-area network problems; provide technical support to end-users regarding computer hardware and software; install, test, certify and troubleshoot networking cabling systems; install configured network equipment; provide technical  expertise to end-users regarding optimal set-up for software, hardware and network use; install, configure, monitor and troubleshoot a wide range of network and data communications software  and hardware; train users in various software applications and network-related procedures; provide work direction for student assistants; and perform related work as required.

Computer Technician

Deliver personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals. Profit-driven and service-oriented professional adept at controlling food and beverage costs while maintaining highest levels of customer service. Coordinate all elements of product development with limited supervision and support. Passionate about food and drink quality.  Possess expertise in strategic and daily operations planning. Skilled and creative with marketing and advertising. Develop rapport with customers and foster cordial atmosphere, successfully anticipate customer needs.  Handle high volumes of money and count and balance cash drawer nightly. Perform opening and closing procedures, ensuring that all tasks are completed accurately. Present strong balance between team player and leadership roles.

Bartender/Manager

Quality PC Repair.
Computer Hardware Repair, Software Repair, Operating System Install, Software Install, Antivirus & Security Setup, Printer & Peripheral Setup, Computer Setup, Wireless Network Setup, Computer Tune-Up Packages-Basic, Premium, and Complete. Data Backup. Upgrade any Hardware or Software for performance and Fun.

bartender

Provided training to new employees on all facets of operations and job performance. Introduced theme-based "dress-up" night to complement birthday performances, creating a welcoming and festive ambiance in the restaurant. Demonstrated skills as leader, delegator and communicator.  Provided quality customer service to a diverse population in time-sensitive environments. Handled customer relations, determined customer needs, and built a solid rapport. Managed bar operations. Performed inventory of all liquor, beer/wine, glassware, and other items. Maintained proper inventory stock levels. Stressed excellence in customer service which resulted in favorable publicity for the store.

Server for three months in 1997 during Landry's transition to Joes Crab Shack concept. Provided 110% customer satisfaction. Based on excellent customer relations, gained valuable repeat and referral business.

Server

Developed rapport with customers and fostered cordial atmosphere, successfully anticipated customer needs. Boosted customer base and established repeat clientele. Competed with co-workers to achieve sales goals. Rewarded for delivering exceptional service and sales performance with offer of management position (declined due to school schedule).

Head Waiter

Find out detailed information about Mickey Kennedy, Client Services Engineer in Costa Mesa, CA

Mickey Kennedy: Client Services Engineer in Costa Mesa, CA

Mickey Kennedy

ITResponsive.com, LLC

GreenEnergyGoods.com

AnaJet Inc.

www.thecomputerfriend.net

Muldoon's Restaurant and Pub

Newport Quality

Joes crab shack

Landry's Corporation

Wolfgang Puck's

Landry's Seafood House

Spartan School of Aeronautics

Orange Coast College

Coastline Community College