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Quality Review and Supplier Manager

I have worked within  customer service for  more than 15 years. The  past twelve years in a management  role. My management  experience consists of delivering high  performing, synergistic  teams.

•	Design call monitoring program for off-site  inbound/outbound call center and internal sales team
•	Create call guides, quality guides for all call types, complaint tracker process and other instructional aids
•	Quality monitoring 60 calls per week for compliance, performance, and soft skill presentation.
•	Quality results presented in team meetings, business reviews, and supplier manager dashboard.
•	Participate customer satisfaction and loyalty discovery project team 
•	Implemented new metrics within customer survey tracking overall phone trainer effectiveness
•	Synchrony Supplier Manager certified. Manage governance for vendor with $10m annual spend.
•	Lead supplier manager activity for GE CareCredit vendors with quality audits and oversight governance

Find out detailed information about Matthew Lovil, Quality Review and Supplier Manager in Placentia, CA

Matthew Lovil: Quality Review and Supplier Manager in Placentia, CA

Matthew Lovil

Synchrony Financial

California Coast University