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ProCare Account Specialist

A Customer Service, Sales and Technical Specialist who possesses great leadership and management skills and is able to manage and deliver great customer service and satisfaction. Able to meet tight deadlines and deliver superior performance while being thorough and complete. Use project planning along with technical and analytical skills to offer exemplary customer service to continue to obtain contract renewal with accounts. Operates with great initiative and able to solve problems as they come about.

I have experience in leadership and management, employee training, customer service and satisfaction, sales and account management, merchandising and sales operations.

I am very driven and hard working with an extreme passion for growth in my career. I have strong interpersonal communication skills that I have gained through experience in management and sales and training. I have a high motivation to do well in my career and take pride and ownership in my work.

?	Support customers’ product and service needs and concerns
?	Provide clinical surgical support by managing all relevant 
Equipment at account
?	Anticipate related device needs of customers
?	Responsible for maintaining and trouble-shooting equipment
?	Provide customers with information on new and current products
?	Resolve product issues expediently using independent judgment
?	Accurately record and report all surgical procedure information
?	Work with surgeons, operating room personnel, central processing
and all other related personnel
?	Manage all Stryker surgical instruments and trays for customers

?	Manage the Team Sports, Bikes/ Fitness, Golf and Outdoors
Departments directly
?	Merchandise each department to drive sales
?	Prepare daily schedules and tasks
?	Completed management and sales training programs
?	Responsible and skilled in training employees
?	Manage small company programs including loss prevention

Hardlines Manager

?	Manage the Apparel and Footwear departments directly
?	Merchandise each department to drive sales
?	Manage all employees in the building to drive sales 
?	Manage all cashiers and receiving employees
?	Manage all incoming and outgoing freight into the building
?	Manage sales in all departments to drive business

Softlines/Sales Support Manager

?	Manage all departments and associates
?	Manage sales and customer service to drive business

Sporting Goods Manager

Find out detailed information about Michael Santo, ProCare Account Specialist in Rancho Santa Margarita, CA

Michael Santo: ProCare Account Specialist in Rancho Santa Margarita, CA

Michael Santo

Stryker

DICK'S Sporting Goods

Dick's Sporting Goods

Chick's Sporting Goods

California State University-Long Beach

Colorado State University-Global Campus

Orange Coast College