PROFESSIONAL EXPERIENCE Account Manager Kapan Kent Manufacturing, Oceanside, CA January 2014 – October 2016 Manage over 200 accounts, including customer service and retention, design and production Planned and managed conferences, showcased nationwide such as the Aramark Expo, SIA SHOW, Vegas Souvenir Show, Smoky Mountain Gift Show. Increased sales significantly. Found new client each quarter. Increased sales margin over 10 point average on all existing accounts. Manage all quotes, art approvals and changes, art and film, shipping quotes and tracking on shipped orders, production run approvals, and overall communication for orders. Improves product marketability and profitability by researching, identifying, and capitalizing on market opportunities; improving product presentation; coordinating new product development. Sustained rapport with key accounts by making periodic visits; exploring specific needs; anticipating new opportunities. Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations. Monitor the status of all live enquiries to ensure all sales actions are completed in a timely professional manner and communicated to company director.