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CSR III/Back Office

Answer product and service related questions from customers by email, knowledgeable on current product lines (Oakley, Fox, Ray-ban, Revo, and Arnette) and able to discuss the benefits for the customer's lifestyle, including upgrade options for discontinued product lines. Create sales orders and ability to up-sell other products or services to increase brand loyalty, respond promptly to customer inquiries, problems and complaints in accordance with company guidelines, ability to listen to customer issues and questions and provide meaningful solutions, communication/negotiation with customers regarding purchase and fulfillment of their orders, and the ability to work within a team environment and it in with the strong Oakley culture and live the Oakley brand. Work directly with our O Matter team and admin platform to assist O Matter customers with inquiries, questions, and issues. Process customer warranty claims before product is sent in to our Warranty Department and Extended Services Team.

Entering daily production into inventory, answering phones, setting up daily delivery appointments, balancing inventory counts and accounts payable/accounts receivables, invoicing customer’s orders, and entering purchase orders.

Administrative Assistant

Coordinating project warranty documents with various subcontractors and vendors, customer service, maintaining contact with subcontractors and vendors throughout each project's course, creating statistical information spreadsheets using Microsoft Excel, Word and Outlook, purchase orders and invoice reconciliation, responsible for front desk duties 3 to 4 hours per day, as well as full coverage on days off and vacations, answering phones, customer service, organizing current jobs and assisting accountants.

Find out detailed information about Jamie Paplia, CSR III/Back Office in Lake Forest, CA

Jamie Paplia: CSR III/Back Office in Lake Forest, CA

Jamie Paplia

Oakley

Air Duct Products

Clark Contractors, Inc

California State University-Fullerton

Santiago Canyon College