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Clinical Support Liaison

I have a positive, friendly, and outgoing attitude. I also posses strong written and oral communications skills, telephone etiquette skills, as well as strong organizational and time management skills. I am hard working, dedicated and I thrive in and environment where I can have the opportunity to learn and grow. I am a highly motivated, passionate, and energetic individual who takes initiative and pride in providing exceptional guest service.

Improved end user experience by trouble-shooting and resolving problems in a timely manner

Respond promptly to problems identified by physicians and convey skillfully to application administrators as well as respond back to physician

Provide over the phone assistance to physicians and office staff on any and all issues, including training and break fix 

Create and maintain all training documents, files and folders 

Create and maintain correspondence for physicians and office staff which include new access information, expiring access information, application changes and tip sheets 

Organized and lead training sessions for nurses and physicians on the proper operation of multiple clinical information systems

Provide hospital orientation for all new physicians and licensed independent practitioners

Regularly track, report and share weekly physician activities and feedbacks with management allowing for implementation of more effective client service strategies

Implemented Electronic Medical Record (EMR) System Go-Live

Excelled in role requiring the ability to handle variety of customer service and administrative tasks

Demonstrated proficiencies in telephone and front desk reception within a high volume environment

Greeted patients and visitors in courteous manner, determined the nature of their visits, and routed them to the correct department

Proven record of preparing new patient process by collaborating with other departments within the company to shorten a potential patients wait time to see the physician

Create and maintain correspondence for patients that included new patient correspondence, patient appreciation letters, final notices, and office events

Maintained company calendar which included physician schedule, patient appointments, office meetings and other miscellaneous events

Generated new patients/clients by providing detailed information of the nature of the services offered at the office

Respect and maintain privacy of patients, assured patient confidentiality at all times.

Patient Relations & Reception

Managed and lead a team of 10-18 cast members with up to 4 attractions in a shift

Reported to management team to identify and mitigate budget concerns

Provided information to the Industrial Engineering Team on projects that emphasized on increasing efficiency

Provided an inclusive environment for new hire trainees and educated them on the operation of the attractions.

Attractions lead/Attractions trainer /Attractions hostess

Find out detailed information about Corinne Quesnel, Clinical Support Liaison in Fontana, CA

Corinne Quesnel: Clinical Support Liaison in Fontana, CA

Corinne Quesnel

Pomona Valley Medical Center

Palm Springs Life Extension Institute

The Disneyland Resort