Fashion

Lifestyle

Outdoor

Streetwear

Tech

Consultant in Operations, Sales/OPs, Logistics and Customer Service

Creative, dedicated, hard  working employee with over 10  years of experience working in a  high growth accessory company  servicing some of the largest  global companies.

• Package redesign to better survive inbound international ocean freight, to speed up the pick/pack process once arrived into the warehouse, and survive the domestic shipment to the customer.
• Applied understanding of inbound international logistics and outbound domestic freight to improve client’s inventory flow and cut costs.
• Used extensive knowledge of product planning to implement a new purchasing process for a growing assortment of branded products as well as refined client’s process for drop ship items resold on their website.
• Implemented improved best practices for a struggling Customer Service department through advanced excel files, “canned” email replies to tackle simple CS issues and helped implement upgraded system solutions like ZenDesk.
• Reviewed existing warehouse contracts, then implemented a move to a new warehouse in order to improve overall outbound processes due to limitations at the existing warehouse without any impact to client’s current business.
• Consulted on upgraded ERP systems including the potential use of NetSuite, Big Commerce and Quickbooks to help client settle on the best option for their current business.
• List of clients available upon request.

• Implement and oversee all of ADOPTED’s Operations at launch, including PO recommendation, shipment into the US, Asia and Europe, warehousing and delivery to customer.
• Implemented new processes and oversaw Customer Service during launch of brand.
• Successful product launch with Apple Global in less than three months to coincide with new device and
holiday ramp-up.
• Instrumental in helping the Brand grow year over year to $9 million by year three.
• Implement EDI functionality for Big Box Retailers, including Best Buy and Target.
• Created and managed sales material, including digital Lookbooks and Sale Sheets, for distributors,
boutiques, and independent wireless carriers.
• Created and managed the order and fulfillment processes for distributors, boutiques, and independent
wireless carriers.
• Responsibleforgrowingteamtohelpmanagereorderrecommendation,POmanagement,shippingand
fulfillment through advanced Excel spreadsheets and our ERP NetSuite.
• Conduct weekly meetings with team

Director of Operations

• Performed monthly domestic freight invoice review, approval for payment and investigations on fee increases, ensuring freight charges are accurately passed on to the customer along with detailed analysis to understand and prevent spikes in monthly freight expenses.
• Managed the relationship with Third Party Logistics providers and consignment warehouses and was responsible for negotiating rates for fulfillment of orders. Performed monthly activity reviews to determine reasons for cost increases.
• Continued to develop the Supply and Fulfillment team to better manage the day-to-day needs of our Big Box Retailers and Boutique Retailers.
• Developed and implemented a robust Global Inventory Allocation file to quickly distribute inventory accurately during critical product launches and holiday seasons in order to ensure the company is first to market with its products.
• Strategically distributed finished inventory from our factories in China to our domestic and international 3PLs, main

Director of Supply and Fulfillment

• Developed detailed customer consignment PO management and fulfillment tracking spreadsheets to improve company operations and reporting.
• Managed the transition of Operational responsibilities from a Sales Representation Firm for two of our top three accounts while maintaining the level of service they were accustomed to.
• Hired and developed a team of twelve who managed the day-to-day supply and fulfillment responsibilities of our Big Box Retailers as well as our smaller Boutique Retailers.
• Managed 13 week forecasts from our customers, committing inventory and working with Planning when production did not align, then managing the Supply and Fulfillment Team in our communication back to the customers. Worked with customers on forecast discrepancies to determine if forecast was too aggressive.
• Managed the US based Quality Control Testing of all new launch items.
• Developed and managed the Customer Service department for the first three years before transitioning
the department 

Supply and Fulfillment Manager

Find out detailed information about Jared Gilstrap, Consultant in Operations, Sales/OPs, Logistics and Customer Service in Fullerton, CA

Jared Gilstrap: Consultant in Operations, Sales/OPs, Logistics and Customer Service in Fullerton, CA

Jared Gilstrap

Self Employed

ADOPTED, Inc.

Incase Designs

Incase Designs

Citrus College