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•	Versatile and highly organized, having performed: directly in account management, as corporate liaison to offices worldwide, as an analyst, as central point of contact for information systems personnel, and as a trainer putting new ideas and systems into practice directly & as a supervisor.
•	Experienced in team leadership, workload management, project planning & supervising staff.
•	Over 14 years of experience in various business management and analysis roles including substantial international trade, operations and customer service.
•	Proven record of streamlining complex global supply chain solutions through cost reduction and continuous process improvement.
•	Proficient in Microsoft Word, Excel, Power Point, Enterprise Resource Planning Systems, MRP, WMS, EDI and the Internet.  Key competencies include:

•	Sales and Customer Service / Account Management	
•	Problem Solving/ Quality Improvement
•	Logistics / Supply Chain Operations
•	Ocean Import/Export Specialist
•	Bi-Lingual: English & French 	
•	Training / Staff Development
•	Carrier Contract Negotiations / Pricing



•      Responsible for all customer inquiries, calls, emails, and support tickets.
•      Ensure our clients are happy with our service and our accounts are maintained up to date on a regular basis.
•	Responsible for managing a computer consulting office, and dispatching technician on a daily basis to customer sites for on-site Mac OSX technical support, and securing new business.
•	Responsible for all accounting services for Mac House Calls, including accounts receivables, accounts payable(s), payroll and year end tax preparations using QuickBooks software.
•	Responsible for hiring new technicians, and managing their daily schedules with our client’s needs.
•	Work directly with our managed services clientele to ensure all computers & software programs are properly maintained and each client is satisfied with our service.
•	Monitor the company’s production schedule performance, define variances and take corrective action.
•	Create & maintain service contracts for key customers, and ensure proper pricing for each account.
•	Manage company’s inventory database, for hardware products and key licensing information.

Office Manager / Customer Service Specialist

Find out detailed information about Sally Hosseini,  in Laguna Beach, CA

Sally Hosseini: in Laguna Beach, CA

Sally Hosseini

Mac House Calls

California State University