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Information Technology Professional with over 9 years experience providing PC and Employee/Server technical support. Experience diagnosing, troubleshooting, and resolving issues with hardware maintenance, installations and upgrades. Strong knowledge and understanding of software packages and operating systems. Excellent communication and presentation skills.

•	Provided remote, and in-person second level support for 2,000 computers in branch, back office, and telecommuter environments
•	Managed I.T. purchasing for the company, including asset tracking and record keeping
•	Assisted in computer refresh project of 640 computers in 44 branches over 31 days
•	Key player in transition to Coupa cloud financial application for all procurements
•	Acquired proficiency in the following software
 
o	Altiris deployment server
o	Altiris ticketing
o	Cisco security agent
o	Cisco Network Access Control
o	Cisco Call Manager
o	Knoahsoft Harmony voice recording
o	Microsoft Lync Server
o	Exchange management console 2010
o	Symantec Ghost
 
•	Developed proficiency in bank specific hardware including thermal receipt printers, laser printers, check printers, Magtek card readers, and Burrows check scanners

Service Desk Specialist

•	Provided remote and in-person support to 200 on-site employees, 5 domestic offices, and 8 US retail stores 
•	Configured and installed Cisco ATA and Retail POS software in 8 domestic retail locations
•	Assisted in implementation of Numara TrackIT system to help process over 50 weekly work order tickets
•	Installed and maintained wireless access points, including the main shipping warehouse with 28 APs
•	Managed company FTP server, Backup process and tape storage, New applications installation (e.g. Exchange, and SQL Server)
•	Supported multiple operating systems including Windows XP, Windows 7, Windows Server 2003 & 2008
•	Performed administrative duties including:
 -	Migration of Microsoft Exchange 2003, 2007, and 2010
 -		Active Directory accounts with reset password, security group, distribution list, modify permission, and setup users on three different domains
 -	Managed numerous third party accounts
•		Configured, deployed, and maintained both desktops, notebooks, and thin clients for HP, Dell, and Viao

I.T. Associate

Find out detailed information about David Peralta,  in Westminster, CA

David Peralta: in Westminster, CA

David Peralta

Schools First Federal Credit Union

Volcom Clothing