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Ecommerce Fulfillment Rep

Highly skilled IT Specialist with a strong background in customer-facing tech support, device setup, installation, and configuration. Proficient in MS Windows, MacOS, Android, and iOS, some Linux. Committed to delivering exceptional customer service and efficiently resolving Tier-1 incidents.

E-commerce Fulfillment Representative

Front Desk Receptionist

- Utilize Salesforce for sales processing and trend analysis.
- Provide strategic consulting to carriers and brokers, optimizing profitability.
- Offer superior customer experiences by understanding client needs and recommending appropriate solutions.
- Collaborate with the sales team to generate leads, process quotes, and facilitate lead development.



Regulatory Consultant 

- Provide comprehensive service desk support, including monitoring and responding to trouble tickets via email, phone, and collaboration apps.
- Proficient in Slack, G Suite, Discord, and other collaboration tools for efficient communication.
- Set up, install, update, and configure devices, demonstrating expertise in troubleshooting.
- Maintain and cultivate customer and vendor relationships, offering feedback for process improvements.
- Record and document service requests and their resolutions with meticulous attention to detail.


IT Support Specialist - Contract

- Designing and selling custom logistics and supply chain solutions.
-Familiar with multiple CRMs, such as Salesforce and other lead generation tools used for prospecting, qualifying and developing leads, negotiating rates, setting sales and logistic goals
-Using my critical thinking, entrepreneurial, sales, and communication skills to provide an excellent customer experience.
- Interacting daily with operations, customer service, and management.


Tradeshow Logistics

- Assisted customers with data usage, personalized solutions, and technical troubleshooting.
- Managed sales staff, set sales goals, and developed key performance indicators.
- Utilized CRMs like Salesforce for prospecting and lead development.
- Provide comprehensive mobile device support
- Proficient in WebEx, G Suite, and other collaboration tools for efficient communication.
- Set up, install, update, and configure devices, demonstrating expertise in troubleshooting.
- Maintain and cultivate customer and vendor relationships, offering feedback for process improvements.
- Record and document service requests and their resolutions with meticulous attention to detail.


Sales Specialist, Sales Manager, General Manager

Find out detailed information about Colleen McGowan, Ecommerce Fulfillment Rep in Long Beach, CA

Colleen McGowan: Ecommerce Fulfillment Rep in Long Beach, CA

Colleen McGowan: Ecommerce Fulfillment Rep in Long Beach, CA

Colleen McGowan

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Onondaga Community College

Syracuse University

UCLA Extension