Bike

Lifestyle

Outdoor

Snow

Cycling

Skiing

Management training 
educating others
coordinating events; social events
social media marketing
watching cycling trends both soft and hard-goods
international/domestic business trends and leaders
traveling

Hiking 
walking and playing with my dog

And many other outdoor activities

Experience and growth has taught me how to build strong business relationships within departments, vendors, dealers and the public in productive ways. How? By listening to the needs, suggestions, ideas and working towards the same objective. I have the ability to work within a team as well as cross-team. For example, I work closely with the development department to help assist and implement design and functional enhancements which are then monitored via feedback from the field.

As a fast learner whose passion is to like to lead and hit the ground running, knowledge and personal and professional growth is an everyday progression.

My goal is to offer a company a great asset as an employee. I thrive in both independent and team-oriented work environments and have a desire to lead and can effectively represent the company in professional settings.  Ultimately move into Product Management.

Retail Training Coordinator – Accell NA, Kent WA	02/2015 to 08/2015
•Supported a new initiative of on-line training for dealers
Identified key growth training opportunities for the through on-site clinics and demos
•Leveraged knowledge of customers, and market trends to successfully market brands
•Created check-out/tracking system for demos and maintained fleet
•Coordinated with other departments, dealers for support and on-time demo/training venues and clinics

Training Coordinator

Warranty Service Manager – Accell NA, Kent WA 	08/2008 to 02/2015
•Order entry for sample and development orders and tracking with tight communication with trading partners abroad
•Worked closely with logistics to ensure correct overseas shipping/receiving polices were met
•Communicated with Asian factories of product issues via email and phone to deem as warranty
•Managed, developed, implemented and monitored programs to maximize customer satisfaction; experience of resolving escalated issues, disruptions and claims
Forecast reports to maintain inventory on future warranty needs
•Provided a high level of product and leadership support to customer service representatives and customers
•Worked effectively with Marketing, Product and Sales teams to develop and improve product.
•Continually worked with E-Commerce team to ensure website is up to date and provide provided constructive feedback from consumers and dealers

Warranty Service Manager

•Customer Service and Leadership
•Created events, event planning and promotions as well as shop orders and budgeting.
• Supply technical expertise (bicycle, ski), team training and employee motivation.
• Assist Store Managers in hiring, reviews and understanding the technical issues of running the shop.

Sport Services Distrcit Tech Manager

Responsible for the safety of a crew of 19 firefighters and fire suppression.
•Achieved respect and trust among crewmembers and other suppression crews.
•Worked and communicated professionally with Government officials.
•Developed confident decision making under stressful conditions.
•Tactfully and professional dealt with distressed public in a hazardous and chaotic environment.

Wildland Firefighter/EMT - Crew Boss

•Customer Service
•Retail Sales
•Inventory Management
•Service bikes and skis in a timely manner and consider those that are priority.
•Maintain ski rental fleet and testing.
•Experience with Grindrite and Wintersteiger machines.

Sport Services Tech

Find out detailed information about Suzanne Dries,  in Seattle, WA

Suzanne Dries: in Seattle, WA

Suzanne Dries

Accell NA

Accell NA (Formerly Raleigh America)

GI Joes

Ferguson Management Company

GI Joes

Oregon State University

Portland Community College