Jonathan Verda

Jonathan Verda

Outdoor Industry
Currently: Lead Account Manager/Customer Service Lead at Vibram USA
Location: Winchendon MA
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Summary

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I currently work for Vibram USA as the North American Customer Service Lead/Pet Product Project Manager and I am the former Customer Service Manager. These positions have allowed me to hone my skills in B2B and B2C customer service, marketing, and sales. Vibram has been very kind to me and my family, but it is time to move on to my next challenge in the outdoors industry. I am looking to take the next step in my career. I believe my experience as a Customer Service Representative (2 years) and as the Customer Service Lead/Manger (16 months) for a small to mid-size footwear brand like Vibram FiveFingers gives me a unique understanding of what it means to be successful in this segment. Both of my customer service roles have me working with multiple sales agencies throughout the United State, Canada, and distributers worldwide. At one point I managed 3/4s of the United States. I have had the pleasure of managing several large accounts for Vibram including the international distributors I have worked with Zappos/6pm, Woot!, backcountry.com, Leftlane Sports, and several other large retailers. I spend every day developing relationships with the company’s partners in a sales role, marketing role, and customer service role. My direct responsibilities as the Customer Service Lead/Manager has me working closely with our Sales Team to develop new business partners, track sales trends, and regularly reach out to my assigned retailers in order to manage their business. In addition, I am tasked with being the direct contact for our external sales team and developing the team of 5 Customer Service Representatives/Account Managers. I am looking to join a large company that I can continue to grow with. I believe that my experience working with a unique product, experience in sales, and drive to grow a brand make me a distinctive candidate

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