Bike

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Although I jest that #LAsucksforcyling, I am passionate about getting more people to ride bike. In my current role as a Buyer for Pure Cycles, I get to nerd out about the latest bike parts and accessories, plan group rides, and spread the stoke in our showroom. Working in the outdoor industry over the last 6 years, I've honed skills including customer service, sales, and community engagement. I've also learned how to think on my feet (or two wheels) as problems arise, and I pride myself on collaborating with my team and our external partners to achieve measurable results.

• Responsible for purchasing all third-party products for e-commerce site. Built relationships with representatives from brands, distributors, and O.E. partners such as QBP, Hawley, H2, Hutchinson, WTB, Shimano, and Lezyne. 
• Analyze sales performance to identify and stock top-selling items while phasing out slower-moving inventory.  Work in tandem with Product Manager to forecast product needs and negotiate competitive pricing from vendors.   
• Attend trade shows such as Interbike, Eurobike, Sea Otter, and Frostbike to identify key trends and connect with strategic partners.
• Educate internal sales, creative, warehouse, and customer service teams about new products to ensure seamless acquisition into system, onto website, and throughout customers' buying experience.
• Highlight new products to customers through email blasts, blog posts, and upcoming “Gear Corner” YouTube series.  Use performance metrics including click through rates and sales conversions to optimize future content.
• Oversee showroom at company headquarters. Merchandise dual retail and event space to ensure that the latest parts, accessories, and bikes are positively represented. Step in to provide sales assistance on the floor as needed.

Buyer/Inventory Specialist 

• Ensured that new, returning, or prospective customers had a positive experience by effectively communicating and recommending relevant products or services to fit their needs. Quickly resolved any issues or concerns by identifying the root cause, offering solutions, and expediting any changes. 
• Streamlined process and communication for customer sales orders, service tickets, and in-house marketing invoices.
• Utilized Netsuite and Shopify to open and maintain customer accounts and check inventory and order statuses.
• Created playbook for department on how to respond appropriately to customer concerns or challenges. 
• Trained new hires and continue to mentor them.

Customer Experience Specialist

• Actively sell appropriate outdoor gear to meet both customer's personal goals as well as internal sales numbers. Input orders, processed payment, and created accounts. 
• Provided customer support related to product specs, warranties, promotions, and returns. Kept detailed notes in internal ordering system for colleagues' reference and ease. 
• Continuously increased technical, product, and industry knowledge. Received brand downloads and training from companies including Salomon and CamelBak.

Customer Solutions Representative (Gearhead)

• Served as frontline communicator with customers; booked courses and processed custom orders. 
• Coordinated events and seasonal marketing campaigns; handled logistics with scheduling, vendors, and facilities.
• Monitored industry trends online; used knowledge and activity to project consumer interest in courses and merchandise. Enacted Facebook advert campaign to increase brand awareness and drive course attendance.
• General administrative duties included shipping & receiving and office supply management.

Program Assistant

• Maintained records for both fiscal campaign progress and 1000+ donor and partner contacts.

Development Associate

• Recruited and trained diverse group of 80 volunteers for year-long program in 9 countries. 
• Secured sponsors; tracked and shared program and fundraising progress with relevant parties. 

Orientation Leader, Young Adult Recruiter

• Organized charity cycling event from Reading, UK to Paris, France to raise funds and garner awareness.
• Managed day-to-day office operations including bookkeeping and shipping & receiving. 

Volunteer Counselor

Find out detailed information about Anthony Olson,  in Burbank, CA

Anthony Olson: in Burbank, CA

Anthony Olson

Pure Fix Cycles

Pure Fix Cycles

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Evangelical Lutheran Church of America

Evangelical Lutheran Church of America

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