Bike

Lifestyle

Moto & Powersports

Outdoor

Skate

Snow

Surf

Wake

Running

Soccer

Baseball

Golf

Apparel

Footwear

Cross-fit

Cross training

Little league

Coaching.

My goals are to become effective in all  areas pertaining to the action sports industry and find  opportunities that will allow my  skill sets to shine through. I’m committed to customer satisfaction and achieving the required metrics with an enthusiastic and can-do attitude.

-Bilingual: Fluent in Spanish (written and spoken) 
-Proven experience in customer care relations, sustaining client service/product satisfaction, product/service quality control mechanisms and   complex issue resolution 
-Efficient at handling high influx of calls in various call settings 
-Strong work ethic when working in team-oriented assignments and tasks 
-Proficient at verbal and non-verbal communication skills 


Customer Service Coordinator

-Represent the Customer Service and Quality Assurance team 
-Manage heavy call volumes in both English and Spanish lines 
-Provide broker escalation assistance on all Covered California inquiries
-Train new service center representatives

Service Center Representative

-Sales Support to all Latin American sales representative and clients 
-Created End of the Month Sales reports for Latin American sales representatives
-Follow up with Latin American clients quality assurance
-Assisted the logistics department with routing container orders to Latin America

Account Manager, Latin America

-Process all Sample orders and coordinated all samples
-Provided product quotes for prospective clients
-Perform outbound courtesy calls for quality assurance
-Provided quality and product assistance the to the sales force

Inside Sales Representative

-Supervised the staff of three, engage in the hiring process from start to finish 
-Implemented call quality and performance metrics
-Supervised client acquisition and retention initiatives
-Perform overall administrative functions for the business as needed

Supervisor, Customer Relations

-Provide assistance to sales force
-Sales Support to all U.S/Latin American regional sales representative and clients 
-Perform order entry, allocate orders, open order reports on AS 400/SAP database systems 
-Handle high volume inbound and outbound calls in a multiple line setting
-Manage all inbound calls/emails from Latin America
-Inform the consumer on product knowledge
-Serve as a shoe prescription liaison for our consumer base
-Attended bi-annual sales meetings
-Attended company wide marketing events
-Supported upper management, sales, marketing, and Latin American department with specialize projects.

Customer Service

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