Bike

Golf

Creative Agencies

Fashion

Fishing

Lifestyle

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Health & Fitness

Woodworking

Cooking

Fly fishing

I enjoy spending time with my family

Being in the outdoors (backpacking

Craft beer and bourbon

Customer Service Relations

Multi-faceted, efficient & reliable Technical Manager with 10+ years of experience supporting, training, and managing. Proficient in all of the standard office desktop support, CRM applications and design programs. Diversified skill sets covering administrative support, client relations, writing, accounting, information technology, accounting management, project management, phone and digital communication skills

•	Assist with retail customers, designers, and contractors in person, email, and over the phone to meet their needs.
•	Responsible for using design skills and product knowledge to assist customers in selecting the products that will achieve their design and durability objective.  As well as worked with customers to select the stone slabs.
•	Entered orders within a Microsoft Windows environment and Prophet.


Update all forms of social media as well as create and update multiple monthly emails through Constant Contact.

Marketing/Social Media

•	Technical Support Manager responsible for managing and training several service representatives 
•	Responsible for trouble shooting, technical assistance, and escalation of approximately 300 phone calls and 1000 emails weekly
•	Assist and manage the Sales Department to help solve customers problems
•	Promoted within the first month of employment to Tech Support Manager.  Produced a system to help streamline productivity in the technical  support department

Technical Support

Prepare product for store display and shipping to customers

Seasonal Shipping Assistant

•	Office Manager responsible for accounting, administrative assistance, shipping coordinator, technical support, web design, and office coordinator 
•	Executive assistant to owners, duties included: scheduling, correspondence, and general administrative duties
•	I.T. Support including troubleshooting PCs, server maintenance, and web design/maintenance
•	Accounts Payable/Accounts Receivable experience in both MAS90/MAS100

I.T./Accounting/Design

•	Verified customer and account data by reviewing, correcting, deleting, or reentering data; combining data from both systems when account information is incomplete; purging files to eliminate duplication of data
•	Scanning, auditing and storing confidential information

Data Entry

Find out detailed information about Clay Bousema, Customer Service Relations in Orange, CA

Clay Bousema: Customer Service Relations in Orange, CA

Clay Bousema

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