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Back Office Specialist

Over the past 10 years I've worked several companies where I've been able to hone my customer service skills. I enjoy doing what I can make the customer happy while still keeping the business in mind.

I hope to join a company where I am able to have a symbiotic relationship. I'd like to continue you my education and be able to use that knowledge to help further the success of that company.

?	Launching member of Reactive Chat:  developed templates, disposition codes
?	Emails: consumer inquires on orders/returns, general information, product identification

Assist Sales Reps, Accounting Reps and other internal customers via phone and email 
File claims with shipping carriers 
Handle escalated situations via phone and email 
Serve as a source of information for front line staff
Desk sides with reps on live calls and provide immediate coaching feedback 
Provide feedback to representatives for areas of improvement 
Work with Supervisor on action plans for individual representatives and team 
Communicate with other departments to assist with returns, orders and warranty claims 
Disseminate information about policies and procedures, product information and product releases
Assist Management
Issue call tags 
Review and interpret reports for vital information to filter to representatives 
Foster team work amongst direct representatives and others in the call center
Assist in training team members on new platforms, quality monitoring 
Schedule modifications 
 with escalations and special projects

Dealer Services Lead

Specializing in inputting prescription eyewear orders and large sales orders
Troubleshoot customer service inquiries via multiple channel contact 
Generate: sales orders, returns, invoices, credits, shipping labels, warranty claims
Check status on orders, returns, credits, warranty claims 
Track and locate packages externally/internally (UPS, FedEx, United States Postal Service)
Record keeping and backlog research 
Provide Vendors and Consumers with substitutions and alternatives for back ordered products

Customer Care/Dealer Services Representative

Find out detailed information about Sara Pittington, Back Office Specialist in Lake Forest, CA

Sara Pittington: Back Office Specialist in Lake Forest, CA

Sara Pittington

Oakley, Inc

Oakley

Oakley

California State University of Fullerton