Erika Terzani

Erika Terzani

Social Media Marketing & Customer Service Specialist

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Summary

Professional with more than 25 years of customer relations experience including banking/auditing, marketing, sales, and merchandising bringing a unique vantage point to any position. Strong ability to understand key drivers to customer conversion, which is of benefit not only when looking at the overall customer experience, but also within the development of marketing strategies, merchandising plans, and the most important task of service recovery. Dedication to blending a deeper understanding of the market's psychographic with the delicate balance of organizational communication as both an internal and external function of public relations.

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