Help Desk Institute Support Center Analyst

Fashion

Lifestyle

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Canadian Sales Operations Coordinator - Major/Key Accounts

• Providing excellent customer service within the Canadian marketplace while working specifically with the Canada Sales Operations Majors Team. Currently the Sales Operations Coordinator for the largest North American account, Sport Chek International.
• Reorganized and streamlined day-to-day maintenance of multi-million dollar order book for all Apparel, Accessories, and Snow products bought by Sport Chek.
• Work directly with Buyers, Analysts, Sales Representatives and Sales Management to ensure SAP contracts and purchase orders are processed efficiently and on-time.
• Utilize SalesForce.com to enter sales contracts and to manage account cases regarding approvals of order discounts, order cancellations, and issuing return authorizations
• Process EDI orders; resolve EDI errors; confirm all materials and quantities match existing contracts/PO.
• Maximizing order fulfillment, including working with accounts on pre-ship approvals, style substitutions, and order extension approvals.
• Work directly with Production to ensure all product quantities are entered on time for seasonal buy deadlines; established spreadsheets to track and submit special UPC product ticketing labels to overseas factories, as required by vendor standards and compliance.
• Work directly with warehouse & logistics to ensure on-time order shipment and manage all VAS requests.

• Project Manager for auditing and processing thousands of customer maintenance contracts with the annual fee increase, based on the Department of Labor Consumer Price Index 
• Reconcile sales contracts between SalesForce and SAP, update service contracts, and process change requests
• Validate and manage large data extracts in Excel using formulas, filters, and pivot tables
• Support role for processing and managing billing upload spreadsheets relating to EDI/RCM services
• Maintain SAP Material Master Data as well as processing all new/change requests for materials
• Administer material pricing conditions and costs in SAP and Big Machines software 
• Review and validate Accounts Receivable Aging reports during Accounting Month-End reconciliation
•	Perform routine internal audit controls on materials, pricing, conversions, EDI billings, and contracts to ensure compliance with SOX guidelines
•	Evaluate Contract Line Item conversion requests for ‘Hours’ related Materials as submitted by Projects Team
•	Frequently analyze smarter ways to streamline work procedures in order to maintain an effective team
•	Create and maintain detailed documentation of work flow processes and any procedure changes

Contract Administration Billing Specialist

2012 MVP: Outstanding Employee Award – 1 of 12 out of 600+ Employees – Received additional bonus of $500
Collaborated with the IT, Sales, Implementations, Logistics, Customer Service, and Accounting Departments each day to facilitate orders through a complete life cycle. 
• Meticulously reviewed and processed Sales Quotes into Sales Orders, including order payment processing.
• Consistently maintained daily order volume of 25+ new sales quotes from the Sales Department.
• Audited all open orders weekly/monthly  and submitted completed orders for final billing.
• Maintained new and existing customer support contracts received from Contract Managers.
• Identified operational waste and streamlined order processes for efficiency; approved by Manager.
• Well versed in navigating Order to Cash (OTC), Customer Master, Material Master Data, Billing/Invoicing, and Pricing transaction codes, in addition to running ad hoc reports in SAP.
• Coached Financial Operations team throughout SAP conversion, in addition to creating and maintaining all training documentation.
• After SAP implementation in October 2011, my primary duties included assisting with an innovative redesign of order entry life cycle, system conversion issues, change management, audits, and special projects.
• Performed regular data audits for Pricing Conditions, Material Pricing Groups, and Customer Master Data Integrity.
• Special Projects: Revenue and COGS recognition; manually processed sales order invoices for billing.

Financial Operations Order Coordinator

• Telecommuted four days a week while providing professional technical support via telephone, live chat, and remote desktop support to dental offices that used our proprietary software “PracticeWorks”.
• Maintained performance statistics within the top 5 of the PracticeWorks Software Support Team.
• Technical Support duties included knowledge on how to troubleshoot server and workstation installations of software, mapping network drives, custom configurations, installing Pervasive SQL, software security, and other software upgrades.

Technical Support Representative II

Promoted from Leasing Consultant to Assistant Property Manager after first three months in the business
• Successfully served as the only on-site representative of a 98-unit outdated townhome community with an emphasis on marketing, leasing, and re-branding the community with modern amenities.
• Performed accounting duties: forecast and maintained a balanced budget, collected and posted rent payments, received all invoices from vendors and input into the AMSI software, prepared the checks for vendor payments.
• Performed administrative duties: created and maintained leasing documentation, executed credit and criminal background checks, organized resident functions, provided professional customer service to residents and leasing prospects via telephone, email, and in person.

Assistant Property Manager

Find out detailed information about Erik Worley, Canadian Sales Operations Coordinator - Major/Key Accounts in Huntington Beach, CA

Erik Worley: Canadian Sales Operations Coordinator - Major/Key Accounts in Huntington Beach, CA

Erik Worley

Quiksilver, Inc.

QSI Inc. / NextGen

Carestream Dental

Carestream Dental

RAM Partners, LLC

Georgia Perimeter College

Help Desk Institute