Lifestyle

Moto & Powersports

Snow

Customer Care Supervisor

Looking for a position that allows room for growth based on performance. I would love the stay within the industry and use all the skills I've learned from Oakley over the last 12 years.

?	Supervisor a team of up to 17 customer care representatives on a daily basis within the Call Center. 
?	Coach Representatives through bi-monthly desk-side sessions reinforcing positive behaviors and recognize areas of opportunity for improvement. 
?	Monthly One on One meeting with each team representative to help them achieve their individual professional goals. 
?	Monitor individual representative’s customer calls through Cisco System to ensure department standards for quality and accuracy are met. 
?	Monitor individual representative’s daily performance for schedule adherence, talk time, and personal time.  
?	 Log Payroll hours for each rep on a daily basis in Kronos Payroll System. 
?	Adjust schedule for representatives as needed to meet service levels.
?	Issue Verbal and Written Warnings to representatives not meeting Call Center standards. 
?	Interview potential new representatives for employment. 
?	Trouble-shoot and report issues on the USSI website. 
?	Work with web team to ensure product and functionality of website are working as needed. 
?	Communicate changes in processes or procedures to representatives through email or team meetings. 
?	Resolve any escalated customer issues beyond the capability of representatives on the floor. 
?	Update direct Manager with new or continuing issues within the team.

Find out detailed information about Tina Tomlinson, Customer Care Supervisor in RSM, CA

Tina Tomlinson: Customer Care Supervisor in RSM, CA

Tina Tomlinson

Oakley