Moto & Powersports

Outdoor

Creative Agencies

Surf

Bike

Writer

Five years as a Senior Technical Writer turning complex information into easy-to-read, organized and user friendly documents. Examples include: Service and Owner&#39;s Manuals, Set-Up Instructions, Installation Instructions, Warranty Guides, Product Update Campaigns, Safety Recall bulletins, Standard Operating Procedures and more. Over two years as Editor, fostering collaboration and team building, proving training and mentorship to staff writers, maintaining and developing organizational processes, managing multiple department projects, and ensuring product timeliness and quality. Ten years as Project Manager conducting Subject Matter Expert (SME) interviews, driving team meetings, creating and maintaining timelines using project management software, removing roadblocks and impediments, and developing/delivering informative presentations to executives.

Interview clients to improve publications impact based on business need and to gather
information/source materials for publications
●   Create, proofread, markup and edit publications including advertising/marketing
materials, emails, menus, business cards, lists of services, etc.
●   Successfully grown business to over 30 clients

Self Employed

(six-month remote contract position)
●   Responsible for writing and editing Service Bulletins and Operation Manuals while
collaborating with cross-functional teams and Subject Matter Experts (SMEs)
●   Developed and implemented enhanced publication standards including layout and content flow improvements, while training staff for ongoing publication enhancements
●   Introduced a revised signoff process for publications that incorporates Technical
Writers, ensuring consistent formatting across publications

Technical Writer

(position relocated to East coast, U.S.)
●   Directed end-to-end project management, overseeing product quality and on-time
releases for various technical service documents produced by department writers
●   Created Safety Recall publications with collaboration with key staff members within the division and also legal, R&D, warranty, regulatory office, quality assurance, etc.
●   Lead a successful effort to create a complete knowledgebase of SOPs including all job
functions within the department and planned/implemented cross-training for staff
●   Collaborated closely with diverse teams to maintain data accuracy and provided
supervision and training for departmental technical writers
●   Lead a two-year effort with collaboration with on-site library, print vendor and IT staff to digitize over 50 Service Manuals for online use by dealers

Editor/Senior Technical Writer

(promoted to Editor of Publications)
●   Effectively managed multiple concurrent projects for the development of ATV and SXS
vehicles and accessories, involving frequent travel to factory production sites
●   Served as a key liaison between Honda North America and Honda Japan identifying and eliminating impediments, overseeing project timelines, negotiating budgets, optimizing
features and educating stakeholders on the needs of the customer
●   Developed and presented project updates and summaries, leading stakeholder meetings at crucial project lifecycle stages
●   Maintained a comprehensive understanding of competitor products, market dynamics,
and pricing to inform and optimize current product development
●   Engaged in product evaluations with QA/QC departments and collaborated with various
teams to create comprehensive sales and marketing plans
●   Accomplished the successful launch of eight redesigned vehicles after a demanding twoyear
development campaign, all while concurrently managing twelve returning models

Senior Product Planner Project Manager

(promoted to Sr. Product Planner)
●   Proficiently transformed intricate repair and installation instructions into user-friendly
documents suitable for all skill levels
●   Oversaw the end-to-end process of vendor printing, shipping and inventory management
●   Validated step-by-step installation instructions through collaboration with QA/QC teams
●   Collaborated closely with various department staff to maintain data accuracy
●   Implemented new project management software and conducted training of new software
to over 30 division users
●   Successfully published over 25 Service Manuals and other publications each year

(promoted/hired by American Honda)
●   Oversaw end-to-end management of concurrent dealer recall repairs, ensuring a seamless
process from initiation to completion
●   Managed controlled parts lists and efficiently processed orders for controlled parts
●   Handled departmental email communications and facilitated the distribution of technical
cases to analysts
●   Gathered and analyzed data, subsequently sharing comprehensive department efficiency
reports with management to drive informed decision-making

Technical Case Manager DSS

(promoted to Technical Case Manager)
●   Provided remote assistance to dealers for diagnosing and repairing Honda products via
telephone and email support
●   Managed high-priority repairs including safety recall campaigns by meticulously
documenting repair cases from start to finish
●   Consistently expanded technical and operational expertise in Honda products through
continuous learning and experience

Technical Analyst DSS

(promoted to Technical Analyst)
●   Addressed customer inquiries and concerns related to Honda products to satisfaction
●   Acquired comprehensive technical and operational expertise in Honda products
●   Reported product-related issues to supervisors and managers for improvement
●   Thoroughly recorded customer concerns using CRM software and Excel

Customer Relations Representative DSS

(sold business and moved to CA)
●   Founded the company, obtained all licenses and maintained successful relationships with more than 10 vendors over 11 years
●   Increased company profits an average of 15% annually
●   Increased staff from six to over twenty while retaining a 90% employee retention rate
●   Secured office space and negotiated office expansion in second year due to staff increase
●   Established company policies and facilitated staff meetings and training sessions
●   Led branding, marketing and advertising campaigns
●   Oversaw company budget, payroll and tax management

Owner/President

Find out detailed information about Tye Piercy, Writer in Sunset Beach, California

Tye Piercy: Writer in Sunset Beach, California

Tye Piercy

Self Employed

Volt Hyundai Motor America

American Honda Motor

American Honda Motor

American Honda Motor

American Honda Motor

American Honda Motor

American Honda Motor

Mortgage Solutions

Wichita State

Coursera

Scrum Alliance