Eric Songco

Eric Songco

Call Center/ Customer Service/ Operations/ Payroll Manager

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Summary

A goal-oriented, highly motivated Customer Service/Operations Professional with strong leadership and organizational skills, and 15+ years experience in the financial services industry (Customer Service, Call Center Operations, and Research & Fulfillment Functions). Includes a diverse background in Operations, Business Support/Administrative Support/Human Resources/Personnel/Payroll, Management, WFM, QA, Business Continuity/Risk/Audit & Compliance, Process Design/Analysis (Six Sigma training) & Change Management, Hoshin Goals & Incentive Strategies (Productivity, Sales, Associate & Customer Satisfaction Metrics), Training (Facilitation & Training Development), Project Management, Reporting and Security Point of Control. Excellent oral & written communication skills, detail-oriented, self-starter that works well both independently & as part of a team, fast learner & quickly adapts to change, and ability to multi-task. In-depth PC knowledge including Microsoft Windows, Word, Excel, Access, PowerPoint, Outlook, and Internet.

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