Lifestyle

Outdoor

Skate

Snow

Home improvement

Camping

Snowboarding

Travel

History

Hiking

Photography

Nature

Sound design

Direct Sales - E-Commerce Manager - Advertising

Peter is known for providing exceptional digital marketing insight and sales strategies.  He is a results-driven professional tireless in cultivating unique and meaningful customer experiences for 10 years.  Peter has demonstrated a proven ability to dramatically improve direct sales efficacies and operational performance.  He is solutions-driven communicator dedicated to cultivating stakeholder relationships with value and purpose.

Professional Skillset includes:
-  Operational Strategy
-  Data Analysis and Insight
-  Customer Experience
-  Social Media Management
-  Digital Media Strategy
-  Social Media Management
-  Product and Procedure Training
-  Google Business Management
-  Inside Sales | Online Sales
-  B2B Communications
-  MS Office Suite
-  Adobe Creative Suite
-  Google Suite
-  Avid Pro Tools
-  BisTrack

Contact Information:
  P: 801.598.3317   E: pete.harmsen@gmail.com



Key Accountabilities:
- Responsible for managing full sales cycle of the online sales process
- Manage inventory levels, product data and pricing on company website and company’s Amazon.com store
- Facilitate sales by managing and creating advertisements for various publications and social media promotion
- Manage multiple special projects, including but not limited to: product data management, product photo collection, company logo creation / artwork maintenance, B2B coordination
- Efficiently implemented and manage new product naming convention and data collection protocol
- Relied upon to develop and maintain website content and website data

Key Accomplishments:
- Increased sales on amazon store 130% from 2015 to 2018 by managing ordering and fulfillment process
- Direct sales success includes increasing individual yearly sales 137% from 2017 through 2018
- Skillfully raised average views on Google search from 500 per month to 4000 per month and view on google maps from 1000 per month to over 6000 per month


Key Accountabilities:
- Resolved customer questions and concerns regarding product over email, phone and online chat system
- Generated sales informing customers of new products by using the company upgrade program to achieve the sale
- Provided excellent customer service to keep customers satisfied while improving brand name and recognition

Key Accomplishments:
- Implemented an RMA system via Excel to manage all aspects of product returns, resulting in improved customer experience
- Skillfully partnered with marketing to design sound and audio mixing for promotional videos


Customer Support Rep

Key Accountabilities:
- Responsible for entering and maintaining critical product data into the company’s inventory management and computer systems to efficiently track all received, stored, shipped and sold merchandise  
- Accurately maintained product data used to track, handle and manage broken merchandise and returned items
- Proactively removed or fixed harmful and/or inaccurate product data from company’s inventory management system to reduce costly errors and improve efficiency and bottom-line performance
- Drove individual sales through direct customer interaction and product recommendations
- Patiently resolved customer questions, requests and concerns regarding products sold on Backcountry.com, leading to increased customer satisfaction and retention

Key Accomplishments:
- Effectively managed duplicate data to ensure the correct products would be shipped out, mitigating incorrect shipments and keeping relevant data unique to each product
- Accurately input new product data into the Enterprise Resource Planning system (ERP), including sizes, colors, gender, etc. of all products sold on backcountry.com


Data Specialist I / Custer Service/Sales Rep

Find out detailed information about Peter Harmsen, Direct Sales - E-Commerce Manager - Advertising in Salt Lake City, UT

Peter Harmsen: Direct Sales - E-Commerce Manager - Advertising in Salt Lake City, UT

Peter Harmsen

Steve Regan Co.

Jaybird LLC.

Backcountry.com

University of Utah

Vancouver Film School

Western Governor's Universtiy