Bike

Outdoor

Nearly two decades of proven leadership, brand marketing, product management, and sales experience in the specialty bicycle and pharmaceutical industries, with demonstrated success of building brand awareness, creative solutions, market penetration, and relationship building. Consistently achieved or exceeded corporate objectives through an unwavering work ethic and strong teamwork.


•	Managed all local stakeholder relationships and expectations, including but not limited to, city clients, local community members, media, GRiD employees, and CycleHop Corporate leadership.
•	Maximized GRiD revenue while minimizing operating expenses and ensuring budget compliance 
•	Managed sponsorship commitments and relationships.
•	Managed and direct all marketing efforts and staff.
•	Oversaw field maintenance operations and staff.
•	Understand and comply with service level agreements of municipal contracts between the cities of Phoenix, Mesa, and Tempe
•	Served as a conduit of communication between local staff and CycleHop corporate leadership.
•	Administered all HR documentation and needs for local GRiD staff.
•	Coordinated installation of all new equipment, including permitting 
•	Created and implement Standard Operating Procedures for staff.
•	Generated monthly reports to demonstrate bike share system performance and SLA compliance for each city client.


Regional Manager, GRiD Bikeshare 

•	Managed daily operations of store while overseeing staff members.
• Responsible for store purchases, including pre-season, special customer, and fill-in inventory orders.
• Daily customer service via in person or over the phone. Assists potential and repeat customers with bike selection, frame size, and related retail and accessories.

Store Manager

•	Responsible for managing, coaching and driving the performance of the Customer Service team.
•	Ensures that customer inquiries are resolved at first point of contact, unless specialist knowledge or further investigation is required.
•	Responding promptly to customer inquiries via e-mail regarding products, orders, payments, and shipping for customers of both Ceretropic.com and Nootropicsdepot.com in a professional & efficient manner.


Customer Service Manager

•	Manages daily operations of store while overseeing a staff of up to six team members.
•	Create and execute training procedures for newly hired staff members.
•	Responsible for store purchases, including pre-season, special customer, and fill-in inventory orders.
•	Daily customer service via in person or over the phone. Assists potential and repeat customers with bike selection, frame size, and related retail and accessories.


Store Manager/Mechanic

•	Provided editorial content for the Mountain Bike Review and Road Bike Review web sites and social media outlets. Subjects included global cycling culture, bicycle manufacturing, and worldwide bicycle racing. 
•	Highlighted video content with a focus on the people, places, and events of bicycle culture.


Contributing Writer

•	Lead creation of the Blackburn Brand Plan, a redefinition of the brand lens encompassing everything from positioning to marketing to product development focus.
•	Developed successful print, on-line, and in-store advertising campaigns that helped deliver an average annual growth of 18 percent for the Blackburn brand.
•	Responsible for all new product packaging, technical information sheets, and sales collateral within tight development timelines, including writing packaging briefs and product manual/packaging text.
•	Monitored developments in the bicycle accessory marketplace; specifically with regards to related technologies, competition, customers, and end-users.
•	Presented brand positioning and product lines at domestic and international sales and dealer meetings.
•	Partnered with sales management to create dealer sales programs and dealer communications.
•	Developed and managed $625,000 marketing budget.
•	Supervised the development and publication of the annual Blackburn product

Brand Manager 

•	Full responsibility for all public relations, including creation and distribution of press releases, interfacing with print and television media for product reviews, dealer communications, and all social media.
•	Managed Titus Cycles website, including directing annual re-designs and generating all daily/weekly/monthly updates to the site(s).
•	Managed $400,000 marketing budget.
•	Supervised the development and publication of the annual Titus product catalog.
•	Developed, and implemented global tradeshow strategies.
•	Created sales materials and marketing programs for inside/outside sales reps.
•	Worked directly with third party advertising agencies to develop yearly advertising strategies and print/web advertising campaigns.
•	Directed and wrote product plans for 2009/2010 Titus mountain bike lines. Interpreted and executed feedback from sponsored athletes, independent bicycle dealers, and global sales to define the product line.
•	Oversaw project deadlines for design, engineering, 

Marketing Director

•	Grew annual east coast sales territory by over 50 percent to $1.6 million.
•	 Provided detailed technical data and general customer support to independent bike dealers and individual customers.


Account Manager/Customer Service

•	Managed U.S. Demo Fleet Operations and employees with an annual budget of $450,000. Achieved 112 percent of goal for consumer product demonstrations, and 106 percent of goal for retailer technical clinics.
•	Lead global launch of the “Six-13” and “Prophet” bicycle lines. 
•	Developed and organized photo shoot for 2005 bicycle catalog for both U.S. and European markets
•	Organized and implemented Annual Trade Show strategy with product management and marketing groups.
•	Created database for reporting monthly market trends. Created point-of-purchase materials for sales force.


Marketing Manager

•	Managed $3.5 million sales territory.
•	Developed strategic market analysis for penetration of new geographic areas.
•	Created and provided weekly dealer materials for specials and incentives.
•	Maintained profitable relationships with key customers through a turbulent bankruptcy period.


Inside Sales Account Manager

•	Grew sales territory an average of 10 percent over three years, to a total of $10.6 million.
•	Responsible for dollar volume, promotions and distribution of pharmaceutical products.
•	Prozac Product Champion for sales district. Responsibilities of product champion included: Roll out of new Prozac marketing and sales strategies, modeling of new Prozac sales messages to colleagues and resource for Prozac product information.
•	Developed and managed new and existing accounts.
•	Analyzed and proposed alternative therapy solutions to customers.


Specialty Sales Representative 

Find out detailed information about Jeff Titone,  in Portland, OR

Jeff Titone: in Portland, OR

Jeff Titone

CycleHop

Velo Cult Bike Shop & Tavern

Centera Bioscience

Rage Cycles

MTBR.com & RBR.com

Easton-Bell Sports

Titus Cycles

Titus Cycles

Cannondale Corporation

Cannondale Bicycle Corporation

Eli Lilly and Company

Clemson University