Outdoor

Skate

Snow

Office Manager/Assistant

Hello Sir/Madam,  It is with great interest that I submit my resume in application for the Receptionist/Office Clerk position at your company. The customer service, clerical and secretarial positions I have held in the past have given me numerous opportunities to build up the skills you require.

? Liaison between my company and Corporate Human Resources.
? Create and manage office work schedules/hours and implement based on customer needs.
? Processed orders and general office paperwork (phone and online).
? Intermediary among customers, sales, parts, service, and shipping.
? Managed the front office and five Customer Service Representatives. 
? Negotiated the purchases of office supplies and equipment in accordance with company purchasing policies and budgetary restrictions.

? Provided administrative support to the CEO  
? Coordinating between departments and resolving day-to-day administrative and operational problems
? Adeptly handle administrative matters including screening calls, managing calendars, planning meetings, making travel arrangements, composing documents and organizing offices for efficiency.
? Coordinate corporate lunches and developed presentations for meeting and special events.

Administrative Assistant

? Supervised a Call Center of twenty representatives; successful retention rate of 97%.
? Build upon human resource by selecting, orienting, training, scheduling, and weekly team meetings.
? Developed department’s customer service procedures, policies and standards.
? Handle escalated calls, investigate customer complaints; found solutions.
? Performed quality checks, coaching, counseling, performance reviews, and disciplinary action.

Customer Service Manager

? Updated and created new training manuals and procedures.
? Trained cast members and upper management on an attraction.
? Responsible for Disney security codes and procedures. 
? Awarded numerous merits for providing superior customer service. 
? Highly efficient in moving the guests through an attraction, while still keeping with Disney standard of guest service.

Attractions Hostess & Trainer

Find out detailed information about Nicole Ponomaroff, Office Manager/Assistant in Anaheim, CA

Nicole Ponomaroff: Office Manager/Assistant in Anaheim, CA

Nicole Ponomaroff

Ellison Technologies

Girls Play Too

Debt Rescue

Disneyland Resort

Victor Valley College