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Outside Sales Representative

With over two years of experience as a Lead System Analyst and a Business Analyst at IP Corporation, I am an ERP expert and a project leader who can implement and support complex systems, enhance business processes, and solve problems. I have a master's degree in Information and Communication Technologies with an emphasis in Enterprise Systems, and I am certified in State Firefighter I and II, and Salesforce Trailhead Badges. At IP Corporation, I administer and support various software applications, such as Infor M3 ERP, Hexagon EAM, Infor PLM, and Salesforce, for over 300 users across multiple divisions and locations. I also work as a liaison between organizational groups, mentor and lead a team of seven system supporters, and provide analysis and definition to business requirements. I have successfully completed several projects, such as the implementation of ERP system at a recently acquired facility under budget, the modification of system documents to incorporate business needs, and the installation, testing, and validation of system updates and fixes. I am passionate about improving customer service, teamwork, and safety, and I have received the ImPact Award for my exceptional performance and contribution.

IT BUSINESS ANALYST III July 2022-November 2022
IT BUSINESS ANALYST II March 2022 - July 2022
IT BUSINESS ANALYST April 2021 - March 2022 

IP Corporation has been a supplier to the Resin and Gel Coat industry for over four decades. With our four subsidiaries (Interplastic, North American Composites, Molding Products and HK Research), we are uniquely positioned to meet the needs of our diverse customers. Our manufacturing facilities and research and development laboratories are ISO9001:2000 and ISO 14001:2004.
• Administrator and Support Infor M3 ERP Software for over 300 users
• Administrator and Support Hexagon EAM (used to be Infor EAM)
• Administrator and Support Infor PLM (Optiva)
• Administrator and Support for Salesforce with multiple Division Apps.
• Work as a liaison between organizational groups to enhance communications.
• Mentor and Lead 7 Team Members to enable them to become enhanced system supporters.
• Provide analysis and definition to business requirements, either in response to a user process issue or by proactively identifying enhancement opportunities through the understanding how different components of the system work together.
• Setting and managing project milestones on various projects.
     ○ Implementation of ERP System at recently acquired facility under 
         budget
     ○ Modification of system documents to incorporate business needs
     ○ System updates and fix installation, test and validation
     ○ Implementation of Approval Process through ION Workflow
     ○ Major Project Resource for transition to Infor M3 Multi-Tenant (Cloud)
• Proactively identify process improvement cases to better utilize M3 software and its connected tools.
• Communicate project status to appropriate Business Leaders and manage project prioritization.
• Document and train all software and processes implemented or modified.
• Training consists of both end user and “train the trainer” approaches and conducted in person or remotely.
• Use Microsoft SQL Server for queries and approved system data updates

LEAD ANALYST

PAC is both a full-service stocking distributor, and a manufacturer's representative. Customers turn to us when they need expertise on product selection, require help sourcing an alternate/unavailable product, or when an existing supplier becomes difficult to work with.
• Manage the corporate SugarCRM, SAP Business One and Microsoft Office 365 for over 50 users
• Troubleshoot issues with user’s computers along with errors from software with resolution within 48 hours from initial contact
• Promote adoption of new business processes within the application environment
• Develop tools and procedures to aid management in achieving business goals
• Data entry and data validation on key corporate initiatives
• Hardware and software deployment as needed

APPLICATION SUPPORT SPECIALIST

Macola is an ERP and business software that manufacturers and distributors use to automate, manage and grow their businesses. The software empowers companies to take control of cost and efficiency at every critical stage from design through delivery. Gaining visibility in all facets of their business from a single application.
• Advanced the strategic sales of add on enterprise resource software modules, user licenses, and 3rd party solutions to the existing client base by articulating the value and ROI of the solutions 
• Managed North Central territory consisting of 200+ customers located across WI, MN, IA, Canada and part of Malaysia
• Strategically collaborate with all levels, top to bottom, across the organization 
• Qualified prospects for new sales opportunities, fostered relationships and progressed clients through sales cycle
• Hosted demonstrations of software tailored to the customer’s requirements
• Managed all customer contacts and interactions through Salesforce.com

AFTERMARKET SALES EXECUTIVE

Contract manufacturer of wire harnesses, overmolding, mechanical assemblies and brazing for industries such as:
welding, vending machines and airport vehicles. 
Outside sales representative responsible for maintaining and developing new customer accounts with sales of $25M, role evolved into overseeing IT, implementation management and Administrator of ERP system.
• Administrator of EVO-ERP and ECi:M1 ERP systems for past 3 years
• Successfully implemented ERP Software System (ECi: M1) in two (2) years
• Trained twenty-five (25) office users and 120 shop personnel ECi:M1 ERP system
• Manage IT functions of business such as: Mitel Phone System, new user setup through Active Directory and Microsoft Office 365, issue resolution
• Increased sales revenue an average of $250,000 per year between new and existing customers through relationship management and specialty services offered
• Improved online visibility by 90% through online marketing in Google Ads and ThomasNet sourcing platform
• Assisted in 11 customer product launches through development and launch
• Develop, plan and implement value-added services for customer to maintain company profitability

Online retailer (which has now closed) specializing in outdoor clothing and equipment for skiing, snowboarding, biking, climbing, hiking and kayaking with annual sales revenue of $15M.

Managed team of ten (10) Customer Service Representatives to provide excellent customer service while handling phone calls, emails and online chat, de-escalate customer service inquiries as necessary, train representatives and enable employees for success in order and product inquiries.
• Tested and implemented order management and inventory system to increase inventory accuracy to 99%
• Demonstrated ability to work effectively under pressure and make affirmative company decisions for positive customer outcomes which resulted in 9.8 of 10 in customer reviews.
• Managed Customer Service Representatives through hiring, budget, performance management, and reduction of turnover an average of 1-2 per year to less than 1 per year
• Constructively worked with Executive Management to implement an organizational system that successfully facilitates staff to answer immediate customer requests on product knowledge or order delivery
• Built rapport with management to maintain and enhance business policies for employee retention and ability to hire qualified candidates
• Maintained awareness of industry trends and standards to better meet customer needs and expectations for lower cost to higher performance products
• Setup three (3) product training presentations per season from manufacturers and other trainings necessary for representatives to ensure a positive customer experience

Customer Service Manager

Find out detailed information about Adam Pringnitz, Outside Sales Representative in Green Bay, WI

Adam Pringnitz: Outside Sales Representative in Green Bay, WI

Adam Pringnitz

IP Corporation

Prodcution Automation Corporation

ECi Software Solutions: Macola Software

Specialized Products, Ltd.

Vail Resorts-Retail E-Commerce

University of Wisconsin-Stout

University of Wisconsin-Oshkosh