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Music

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Support Engineer

Currently seeking opportunities with action sports  companies. I was in sales for twelve years before moving into training and teaching technology. Now I work directly with clients to help them optimize their experience through SAP Concur.

•	Deliver high level support to internal and external customers on escalated issues with SAP Concur Travel and Expense via Salesforce CRM system
•	Triage, test, and troubleshoot advance issues related to security and fraud, profile templates, finishing templates, and all general travel issues.
•	Develop strong relationships with cross-functional product groups within the SAP ecosystem.
•	Manage and participate in projects to improve the quality of the SAP Concur customer support documents both for internal and external customers.
•	Curate Knowledge based articles for support internal and external customers.

Support clients with troubleshooting.
Managed and lead a team of 18 people. 
Plan and coordinate meetings. 
Create and train team on hardware and software.
Present trainings to corporate audience.

Creative Pro (Trainer)

Business experience with B2B sales.
Genius Bar support with troubleshooting products.
Cultivated lasting relationships using CRM Engage.
Manage customer service and sales team. 
Lead meetings with quarterly sales goals.
Support clients through technical appointments.
Train employees through service and support options.

Expert (Sales)

Leading sales, strong team building skills, facilitated workshops.
Certified in small device repair and diagnostic.
Built strong clientele resulting in returning customers.

Specialist

Organizing data, Search Engine Optimization, Editing songs for pitches, CD production and distribution, Contacting Clients

Internship

Find out detailed information about Tyler Scharff, Support Engineer in Seattle, WA

Tyler Scharff: Support Engineer in Seattle, WA

Tyler Scharff

SAP Concur

Apple

Apple

Apple

North Star Media

Conservatory of Recording Arts and Sciences