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Implementation Engineer

Technically sophisticated, multifaceted, and competent professional, offering broad-based experience in mobility engineering, project management, and technical support. Detail-oriented and well-organized, with proven ability to coordinate and direct all phases of projects from inception to completion. Known for providing effective solutions to issues by utilizing numerous resources and trying new and different methods.


?	Lead implementation for the mobile device management system (MDM) AirWatch and file sharing system Citrix ShareFile
?	Tier III support for mobility offerings, provide solutions for first and second level support tier escalations
?	Direct the implementation of overall policy and security changes that brought impact on mobile devices in relation to the MDM infrastructure and external security threats.
?	Test and certify devices and operating systems versions related to mobile devices.
?	Implement and maintain ShareFile tools for mobile devices and Macintosh desktop systems
?	Utilize Casper to create Software installation packages for Macintosh systems as related to mobility tools
?	Establish two factor authentication for device enrollment using Self Service Portal for end user management
?	Troubleshoot MDM on premise and remote server infrastructure issues; apply infrastructure changes and updates.
?	Spearhead bridge and conference calls with external vendors and internal departments t

?	Team lead for escalated support and infrastructure issues
?	Provide direct leadership to the Tier II Level Support Team as Team Lead for RightFax Product and MDM, including deployment of mobile device management and file sharing
?	Troubleshoot on premise and remote server infrastructure issues; apply any infrastructure changes and updates for physical and virtual Windows 2003 and 2008 servers
?	Render excellent Tier II level support for Apple Mac hardware systems, including Mac OS X; encompasses taking on escalated support issues from Tier I support, developing solutions with the Engineering Group for the efficiency of support, and overseeing the inventory and application release within the ADP organization as a whole
?	Exemplify proficiency in utilizing Casper to provide solution for the deployment of Mac applications as well as for imaging new Mac hardware platforms
?	Display effectiveness in providing exceptional Tier II level support to regional local area network (LAN) administr

Technical Application and Service Managment Specialist

Find out detailed information about Cindy Jimenez, Implementation Engineer in Temple City, CA

Cindy Jimenez: Implementation Engineer in Temple City, CA

Cindy Jimenez

Automatic Data Processing

Automatic Data Processing

California State University, Fullerton

Pasadena City College