Bike

Golf

Dive

Creative Agencies

Fashion

Fishing

Lifestyle

Moto & Powersports

Music

Outdoor

Skate

Snow

Streetwear

Surf

Swim

Tech

Triathlon

Wake

Yoga

Health & Fitness

Running

Cycling

Hiking

Sales Operations Specialist

Multi-industry sales operations professional. Experienced in collaborating cross-functionally between multiple departments. Business level fluency in English and Spanish. 

-Identify and eliminate process bottlenecks and inconsistencies.
-Drive continuous improvement. (kaizen)
-Create and maintain documentation on standard operating procedures.
-Build and help to standardize business reporting for strategic analysis and internal business review.
-Onboard new Microsoft Dynamics Great Plains (GP) users.
-Conduct data integrity audits in Microsoft Dynamics Great Plains, which included a one-off integral review of several key fields for ~2,400 accounts.
-Own the end-to-end process of tracking the sales funnel and operational metrics and delivering regular insights to the business; define and deliver techniques to improve the funnel performance for sales management.
-Played a major role in King's return process restructure, reducing the overall steps by 64%. Followed by crafting KPIs and general reporting that added oversight and sustainability.

-Act as the primary point of contact for client escalations on an Enterprise book of business with net sales of $32.5M (CY2019).
-Provide internal operational oversight into client Key Performance Indicators (KPIs), as well as coordinate resources to ensure we meet and exceed expectations.
-Manage client run rate inventory and coordinate with the sales team and client to assure risk mitigation around aging inventory.
-Maintain Zones online purchasing portal and standard items ordered by each account.

Client Success Manager

-Managed the overall account relationship including customer retention, customer satisfaction, and revenue growth within the international client base, Enterprise and Local, with a focus on the LATAM (Latin American) region. 
-Accounted for developing and executing account contracts for a book of business, while ensuring they met their brand strategy. 
-Analyzed operational inefficiencies in relation to customer objectives to increase margin growth within the account base.
-Spearheaded special projects and ensured that each internal department had a clear understanding of their role, client deliverables, and timeframes.
-Maintained CRM (Customer Relationship Management) account information including account history, key contacts, contract status, and growth opportunity.
-Collaborated with Billing and Collection teams to manage accounts receivable balances.

Client Coordinator - International

-Facilitated all interactions with the vendor base, including: identifying and signing up new vendors, creating items in the catalog, negotiating terms, managing promotional activities, resolving operational issues, and identifying competition and external trends for the Tools & Garden category.

Associate Vendor Manager

-Coordinated HVAC (Heating, Ventilation, and Air Conditioning) and refrigeration service (service requests, approved repairs, preventive maintenance) with technicians and project managers while meeting the customer's standards.
-Diligently billed completed service work while maintaining profitability.
-Successfully rolled out a new mid-to-large sized National Accounts customer.

National Accounts Service Coordinator

-Reengineered numerous business processes to optimize utilization of resources, including Billabong's returns strategy.
-Extracted and performed analysis of case management data, identifying market trends, negative on-hand inventory, daily account audits, and daily production records.
-Amended retail pricing errors through markdowns and markups in AS/400.
-Efficiently resolved daily inventory discrepancies.
-Skillfully executed sales audits by correcting daily POS polling and sales errors for monthly sales reconciliation.
-Trained and mentored new hires in the software programs of AS/400 and QlikView.
-Managed Lynden manifests to ensure cost efficiency.
-Launched and coordinated initial new store opening shipments.
-Allocated and released product to attain balanced stock and optimal sales performance.
-Created and actively maintained the basic stock models for automatic replenishment.
-Facilitated the fulfillment and allocation of customer special orders.

Corporate Retail Operations Associate

Find out detailed information about Elvis Ochoa, Sales Operations Specialist in Renton, WA

Elvis Ochoa: Sales Operations Specialist in Renton, WA

Elvis Ochoa

King Electrical Mfg. Co.

Zones, LLC

PlayNetwork

Woot Inc, an Amazon company

ACCO Engineered Systems

Billabong USA

Orange High School

Santa Ana College